Rite Aid

"Pharmacists are pretty friendly but they sent me home with generic/off-brand adderall without advising me and now there’s nothing that can be done about it. The generic XR option doesn’t work as well and often doesn’t have consistent doses in the capsules; that’s commonly known within the adhd community. Double check your prescriptions before you accept them."

"2/8/2024 update Been there 2x in last 2 weeks and been much better! Laura - customer service associate in pharmacy is wonderful. She is efficient but very friendly and so kind. I watched her help couple of elderly folks manage the payment system and she was patient, kind, and funny! Pharmacist very professional, pleasant, kind answering questions. Been very helpful about looking up medications to see if in stock. The phone system getting better. on hold for 10 minutes but same everywhere. One star off cause You have to call to see if meds are filled. No automated system to alert you but you can call them to ask for text alert on specific medication . They take GoodRx coupons too. I see why they have such poor reviews. 6/21 Customer service person greets with dour unhappy face. Even though doctors office called in prescription over 6 hours ago she’s says it’s new prescription so not ready then walks away.I asked her if she thinks it’ll be ready because they close soon so should I wait or return tomorrow. She walks away without response. Such poor communication. I would not go here if my regular pharmacy had not run out of the medication we need. **Went back today 6/23 in the afternoon and different customer service person who was very pleasant , professional, helpful and kind not just to me but other customers . The pharmacist also very pleasant, professional, answered my questions patiently so thank you to them both! Makes me feel better about returning here."

"Im giving 4 stars and here is why. I’ve been to this pharmacy many times and I haven’t had any problems because I’ve walked in. I know they are severely short staffed. This is not their fault. I called the pharmacy and they wouldn’t pick up the phone. This is the new normal. So I called and the guy at the front desk told me they were open and that I could stop in. I thanked him for going to check because it’s not his job to leave the register. I called several times and they still wouldn’t pick up in the pharmacy, so I called back and spoke to manager Chris. He went back to the pharmacy and had them pick up the phone. I didn’t want to drive 10 miles round-trip to find out if a prescription was filled or even if they got it. Sure enough it was not filled, but they did receive it. It’s too late for me to come out tonight because the prescription is for my eyes. So I can wait till tomorrow. I really appreciate the team effort between the cashier and the supervisor and even the pharmacist who was very friendly when she answered. I’m very patient. But what people don’t understand is that some people can’t just get in their car and come over to check on things. And even though this situation was figured out for me, I’m leaving four stars because I had a bad experience with the Covid booster shot in 2021. The man who gave it to me said, “oops”. Now I’m a former phlebotomist so needles don’t bother me. He told me he stuck it too far in, and I just brushed it off. But he had to have done something wrong, because I ended up in emergency the next day. The ambulance had to come through my window to get me. I’ll never know if he gave me too much of the medicine, or the wrong one. But I’ve been paying for it ever since. Is this the fault of the pharmacist or the vaccine? I don’t know. But even with this I will say that I’m going to stand by my Rite Aid, as there are worse alternatives out there like Walgreens."

"This place has the WORST customer service I don’t ever know where to begin! The pharmacy can NEVER pick up the phone I mean 20-30min wait times every single time I call! And then when you do get through they are beyond rude about answering your questions. Prescriptions are never filled in a timely manner or when they say it will be done. I understand being short staffed but literally not even picking up your phone to tell a customer to at least hold is absolutely ridiculous!"

"I generally find typical drug store chains to be pretty depressing upon entrance and try not to spend too much time in them; this location is no exception. However, it's pretty clean and efficient to get what you need and get out. Employees aren't too friendly but that's expected from a pharmacy."