Bluestone Real Estate Services

"Bluestone is the owner and parent company for Steeple Townhomes located in Sellwood, OR. We were shown a 2 bed 2.5 bath unit with a small office/den, which was their show unit. We were told that 2 more units with the same configuration were available and their website had confirmed what we were told. We applied and paid the $65 dollar application fee per person (total $130). After we accepted we requested to see the unit one last time before signing any papers. Upon walking through the front door we immediately noticed that the unit had no office/den. Then we were informed that the only unit with that configuration was the show unit and someone had already applied for that unit, and it was $350 dollars more per month compared to the one we had applied to. We requested our application fee back since they provided us with false information. We were told that our application was good for other units and that they will not refund it as they have disclaimers on their listing essentially allowing them to falsely advertise. I came to the office to talk to someone and nobody was available, I have called twice and left voicemails and I am being ignored. As of 3/16/24 their website is still displaying false information about this particular unit. TLDR: Did a bait and switch and refused to refund money for false advertising. Poor customer service, and scummy business practices."

"0 stars if I could, if you're looking at any of their properties to move into I recommend not. they took over management of my complex and have been nonresponsive on requests, never are in the office during hours they told us would be, and will cancel your requests without contact like when I got locked out of my apartment. They don't answer any of their lines no matter which options you call or press despite being open 8am to 5pm weekdays, you will only get their outsourced maintenance line who says they'll call back and does not."

"Worst customer service ever! Won’t return my $600 and don’t respond to any calls or emails. My HOA is managed by Bluestone. We had a tree replacement program where homeowners had to pay to remove problematic trees. Bluestone told us we could add personal trees to the project. I payed $1200 to remove 2 trees. Only one tree was removed, I received no communication. I contacted Bluestone for clarification but got no response. I contacted the tree company and they explained their permit didn’t include personal trees and they already sent my $600 back to Bluestone. They quoted me $900 to remove the 2nd tree. I emailed the manager Victoria Hoover to get my money back. I emailed her and waited a week. I emailed and left a voicemail the following week with no response. I called and emailed 4 times the next week. I called and emailed 8 times the following week. I called and emailed Victoria and her assistant Terra everyday the following week. I never got a response and only reached a real person once who promised to have someone call me back. She also gave me the name and email of the manager Pam Hill. I called and emailed Pam many times for a week with no response. After a month of constant calls and emails with no response. I contacted a lawyer who said I could take them to small claims court. After being completely frustrated, I called one day for 2 hours straight over and over and over and was always sent to voicemail. I called every extension available and finally got a secretary from a different department to answer. I pleaded with her for help. She promised someone would call me back. Pam finally called me back that evening, told me she didn’t know anything and I might not get my money back. She promised Victoria would contact me within 2 days. The next day Victoria emailed me, apologized and said she would put the money into my account or she would send me a check. I asked her to send me a check. I got no response. It’s now been 3 months since they took my money. It’s in my account but I can only use it to pay my HOA dues which will take many months. Taking my money and keeping it from me for half a year is unacceptable and possibly criminal. I keep emailing and calling but get no response. This has been the worst customer experience of my life. I’m recommending our community change companies and warn anyone not to do business with Bluestone. They are completely incompetent. Hopefully they respond to this review and return my money. Update: after getting a lawyer and letting them know, I was contacted by Bluestone. They apologized and agreed to return my money in 7-14 working days."

"We have been residents with Bluestone for over five years. While some of the experiences have been mixed, we have consistently had phenomenal service when working with Rick Arista. Most recently, we were one of the thousands of residents here in Portland that were impacted by the ice storm, and lost all water to our apartment. Rick worked tirelessly to connect with different vendors and get a fantastic contractor out to get our water back up and running."

"This is the first time we rented an apartment and we were lucky to know the company Bluestone. With Sylver's enthusiastic support, we were able to rent a satisfactory apartment. She is always ready to answer my thousands of questions happily. Sylver Murray was probably the best property manager I have ever had. She helped me with processing my issues with maintenance and made sure everything got fixed very quickly."