Banfield Pet Hospital

"Banfield takes excellent care of our two dogs and 2 cats. The. Vets and office staff are very responsive with issues."

"Dr. Kristi and Dr. Knox are good. I have nothing against them. It’s about the optimum wellness plan that they have and claim how it is the best option for your dog. I have active care plus for my dog and it covers unlimited office visits and 2 virtual visits. My dog has been coughing a bit. I called for a physical/virtual appointment. They never accommodate you. Whenever I went in with my dog for ‘walk-in’ (because the plan covers it), I have been turned away. When I asked their rude front desk person, I think her name is Ace (believe she is new at this location. The person before her was super nice at least), if she can check other locations to see if there is any availability then she straight up said that she can’t do that. Btw.. i have been helped with appointments at other locations in the past. So, they do have the visibility into the calendar of other locations. A front desk person particularly at a medical facility should be polite and helpful but she is neither. I hope I don’t have to deal with her again. Pls think about investing in their plan twice. You won’t be able to leverage half of the benefits when you need to. Unfortunately, google doesn’t let me respond to business owner’s comment. So, I am adding it to my original review. The response from owner was to just reach out to them via email even though everything is mentioned right here. No help in scheduling the appointment whatsoever. One can’t predict when their pets will be sick. So, these appointments are 99% ad hoc, which they don’t accommodate. All they care about is $$$. I started calling myself and was able to secure an appointment 2 days later at a different location. Anyway I will reach out to them via email. I intention is to just make fellow pet parents aware so that they make an informed decision. Final update: I did reach out to them via email. All I got was an auto response that they are looking into it. Absolutely nothing after that. It’s been almost 2 months. I am not even expecting anything from them now. Waste of time and money!!!"

"They're responsible for my dog's death. If you love your pet, you won't bring them here. I had been told this before, but chose to stick with them because of the wellness plan, and now we're still paying for the wellness plan even after her death. That's right, they do make you pay off the yearly dues even when you no longer have a pet, so we'll be paying until June. They misdiagnosed a neurological disease as sundowners, and never diagnosed kidney disease that could've been managed had it been caught in time. They never diagnosed it because they never bothered to run the test even though we were paying for it with the wellness plan. One more thing...my last experience there was the nurse putting my completely limp puggle in my arms to send us home while I cried because THATS NOT NORMAL, and the vet had no idea. They're negligent, and money hungry. I urge everyone to pull your pets from banfield!!!"

"Updated to one star. Had an appointment at 3:30pm on Sunday to drop off my deceased ferret for cremation and the office is closed with no explanation. No phone call, no email, nothing. Hours posted on the window are open until 6pm on Sunday. I really appreciated the emotional trauma of carrying my dead ferret to the car, crying and saying "Time for your last ride, bud", only for them to have closed with no explanation, so I can bring my ferret's body back home with me. I give up. Original post - Decent services. Please, PLEASE put on your hours of service that you're out on lunch from 1:30-2:30... You can do that on Google. Would save a lot of wasted time for people traveling to this location. Sitting in the parking lot I watched 3 other people walk up to the door and frustratedly walk away."

"Ive only taken my kitten for appointments at this location for his last two appointments and they have the same level of friendliness and great service as any other Banfield. Little Dijon is always in great hands with them! Sure, I may be a little biased because they called my kitten one of the sweetest BUT I think that only proves my point that they really pay attention and care for their furry clients! My handsome guy is healthy and has been for his 4 years thanks to Banfield!"