Encore Apartments 5851 Reed Lane Southeast, Salem, OR 97306

"The parking in the Reed Townhomes is atrocious. Management does NOTHING but send out monthly “ReMiNdErRs” to not park in the RED ZONES, yet it is constantly done and there are NO REPERCUSSIONS or fines, hell, not even warnings issued. It’s a slap in the face to the tenants that RESPECT the rules in place. Constantly blocking driveways, and pathways for Republic Garbage Trucks to get through. It’s a nightmare trying to drive through or park in your own driveway. Tow the damn cars that are not abiding by the rules! We pay enough money to not have to deal with this constantly!"

"As everyone else has said, they will charge you for cleaning your apartment when you vacate, no matter how clean you leave it. Luckily, I had taken pictures of our apartment before vacating and how clean we left it because I'd read other's reviews online. Initially, we were told we'd only receive half our deposit back because of the "cleaning" that needed to be done. They gave us an "itemized receipt" of what was clenaed after it was requested. Of course, it included things we'd cleaned thoroughly because we wanted our deposit back. After multiple phone calls, emails, and pictures sent, we received most of our deposit back. I had already read the multiple negative reviews and was ready to go to bat for my deposit back. I suggest you do the same if you live here, of plan to live here. They use an outside entity to clean the apartments, and this may be part of the issue. They even asked me (3ish years ago) to leave a positive review after I had to battle for most of my deposit back. Please stop scamming people out of their deposits. We left our apartment cleaner than we got it, and still lost a small portion of our deposit. The apartments are decent, although parking isn't enforced."

"Management is non responsive and either will not respond to concerns or take forever to do so. Garbage and recycling accumulates and nothing is done to address it. Rent is raised as much as is allowed by law into the range of more luxurious apartments but without the amenities or accoutrements to support this level of pricing. Maintenance requests take forever to be addressed. There is not enough parking and the parking lot is overrun. Noise is ongoing and due to lack of adequate soundproofing between apartments—both above and below and to the sides—-is an ongoing problem."

"Horrible staff,when they show up to the office. They do nothing to make living in an apartment bearable. We moved in last summer after selling our house. We had to clean and repair things at move in. We had a leak under the kitchen sink and after 7 months they never got to it,although they made numerous appointments. My wife spent a day cleaning the apartment the day we moved out. Then we got charged for six hours of cleaning by these scammers. STAY AWAY AT ALL COST. these are noisy, drafty,tenement buildings. I usually wont amend a statement that I make this strongly. But today we received the remaining amount of our deposit from these people. My wife had been working with Natalie at the office on Reed. She apparently did what she said she would do,and that was to go back to corporate to try and get us our deposit. Good for her,well done. Although this is the way to do your job when in a customer service position. But I believe that is the world we now live in, noticing people for just doing their job. Thank you Natalie."

"Lived at Encore almost 3 years and watched it go downhill. Nonexistent management is terrible and lies. No enforcement of property rules. No running water 4 times in 3 years. For days at a time. MDI is the absolute worst company to deal with. Word to the wise-their corporate office is the young lady at the front desk for the apartment complex down the street. It’s been nearly a year since I moved out. To update I can confirm with other reviewers that they are shady with deposits. Left my unit spotless and was charged for damages and 6 hours of cleaning. Eventually got a $120 refund of my deposit after weeks of fighting it. I was told “we must have mixed up the units” Maintenance staff has no respect for belongings in your unit. Left blood all over my washing machine after replacing a door switch. Second occasion walked through the unit with muddy feet leaving red mud all over. The upper half of the property continues to not have access to running water frequently with no warning. Wouldn’t change my 1 star review still. To anyone who considers living at Encore I’d strongly suggest you do some research and read reviews before making your decision."