Hansard Manor Apartments

"I really wish I would’ve looked at the ratings Before I applied. I was absolutely disgusted with Elijah’s demeanor and the way he treated his residence and me while I was there. I asked about the security deposits because I noticed that has been an issue through the reviews. He said he charges fees when people move out, and that there’s no way to tell what those fees will be. THATS NOT LEGAL. He was straight up rude to me when I asked simple questions. Their property physically resembles their management , Poor shape. I really was willing to look past their reviews and hope they proved to be better than what people were saying. They are 1000x worse. Everyone here is right … RUN"

"Lived here for about a year. When we first moved in, our unit was not cleaned. We had to spend the first few days of our lease cleaning it ourselves. There was literal boogers on the walls, dirty showers, and a lot of mildew in all of the kitchen cabinets. The office staff is literally never there and maintenance takes a while to get out. Also the lady at the office does NOT understand the rules about tenant privacy because the times when we did see her, she would start to talk bad about other tenants. We loved our neighbors and had no issue with them but holy cow, Bright Knight LLC is a joke of a management company. Renters be VERY aware. When we moved out almost all of our “full month’s security” deposit was taken out, We took very good care of our apartment when we had it and spent the last few weeks of our lease deep cleaning before we moved out. When I called the number online for Bright Knight Property Management to request invoices of what exactly was charged, the call center was very sketchy and would not tell me anything until I gave them my full name, phone number, and email. They just answered with a very generic “hello” and then replied to all of my questions with “I am unaware of that information at this time”. Even when I said “well, can I first confirm that this is Bright Knight LLC before I give you all of my personal information?” They still replied with the same “I am unaware of that information at this time.” VERY sketchy. After calling multiple different times, I finally got through to someone who argued with me for an hour over the phone about the charges. They threatened me saying that they could charge me even more if they wanted to. As soon as I mentioned that I wanted to get a lawyer involved and that I took pictures of the immaculate condition I left the unit in, the person on the phone said that they would send a revised move out statement. A couple of weeks later I received an updated sheet with even MORE of my deposit taken. This company is shady, unprofessional, and unethical. Please, for your sake run the other way and DO NOT rent here. I would never recommend this apartment complex to anyone that I know."

"The office is never open so you hardly seen the owners/managers. Getting maintenance out is a chore. Moved into a "renovated" unit and the floor started to come up in areas after 5 months."

"The worst and most crooked landlords you can ask for!!! Unprofessional. Does bare minimum when it comes to maintainence. They jimmy rig EVERYTHING!!! Went without hot water for the first month and a half of living there. Overpriced dump I say. Save your money and yourself a headache and steer clear!"

"Bright Knight LLC is a joke of a company. Renter be VERY aware. Of a few issues, but mostly rent gouging. You'd be best to look elsewhere to live in the Lebanon/Sweet Home area."