NW Sleep Health

"have had back luck with this place for two years now. I have been lied too by front desk staff and I believe purposely set up to pay lots extra for my machine. I am strongly considering leaving there entire network and my primary care doctor over this experience. I promise no amount of money or convincing could get me to go back to that location again. nothing went well scheduling visits nothing worked well. there are lots of competition for this business and i strongly suggest using someone else."

"The front desk staff was lovely. The man (David Vitello) I saw for my appointment was not. He was unhelpful. Once I told him that I was hoping to have my machine replaced by the end of the year, he wrote me off. He pointed to the sign on the table and told me that it could be 4 months. Then I told him that I would like some help getting back on my current machine, which I brought with me to the appointment. He told me just to use it. That’s it. He gave no advice or help. Basically told me there wasn’t anything they could do for me. He kept interrupting me with more questions on his list when I was answering his questions. Did he have somewhere he needed to go? Was that why he was rushing me and going through the motions of doing his job? This was a completely wasted trip. He wrote a few things down and then sent me on my way. My appointment was at 2:30pm and by 2:47pm, I was back in my car to leave. I couldn’t have spent more than 7 minutes in the room with the guy. I have never been treated this way at NWPC. I shouldn’t even have to pay for this visit because he said and did nothing. My life is the exact same as before my appointment. I am woefully disappointed and will never return to see David Vitello again. What a waste! I will be complaining to the business office about him and my visit."

"I give this place my highest recommendation! I recently had a "home test" for sleep apnea. The procedure was easy, and the intstructor (Esther) did a great job of explaining it all to me. When I failed the text (to no surprise of those who have their eardrums almost burst from my snoring), I was able get seen fairly quickly to be fitted with a CPAP machine. Again, Esther explained how the CPAP devices work, helped me select a mask, and how to set it up at home. She did an stellar job! My first night I was nervous, but after the great instructions from Esther, and the help of the well-designed "app" on my phone, all was easy-peasy. Most importantly, even after one day I was feeling better, and sleeping through the night instead of waking up 5 or more times each night."

"Updated: there was no confusion. Pure incompetence. Your business should pay my out-of-pocket and deductible on this equipment. But you won’t. Because you won’t take responsibility for your screwup that cost me money out of my pocket. —————- As I just said to the manager of this organization you should read the reviews it says everything about the lack of service and professionalism with your office. They failed to reach out to me to tell me there was any issue with my insurance approval. Insurance gave me proof that they faxed this office. Northwest offers me no proof other than take their word for it that they didn’t get it. Not a call. Not an email. nothing that there was a problem. They don’t take any responsibility. And now in a new year I am told because of their screwup I get to pay towards my deductible and out-of-pocket. When that was all at zero when I came in to see them. The one mistake I made was not reading the reviews before I went into see them. I would avoid them like the plague. it is clear Northwest primary care as an organization does not care when it comes to this office."