NW Primary Care - Happy Valley Clinic

"I woke up this AM with mastitits simptoms. I called my pcp. Made an appointment and was offerred an option between telehealth or in person. Due to my painful symptoms i picked telehealth. The link i was send was not working and per their instructions i called the clinic. I was told that the Dr. Wanted to see me in person but i had just ran out of time for my appointment and wanted me to reschedule for tomorrow. I can't really wait with the infection in my body. This clinic has very poor customer service and the 3.3 stars is a strech to say the least. Stay clear of it! Not to mention i went here with a cyst due to pregnancy and the dr cut it to explore it and it barely stopped my bleeding before dismissing me. I should have been refered to dermatologist from the get go. While waiting to be patched up after him exploring something he admitted he didn't know what it was, i could hear the nurses in the hallway making fun of a patient that had called to request some paper work. This clinic has zero compassion!"

"Do not go here, my doctor is retiring and all of the staff\admins are HORRIBLE, the definition of I don't give a ****. It must be a horrible place to work for, the turnover rate must be huge. I almost never see the same staff inclduing nurses every 6 months to year. I was going to the same Dr. for 23+ years and the only reason I continued to go to NWPC. Don't walk but run to another provider."

"I have to agree that the people at the front desk are always rude. I work at the PVAMC and NEVER would we treat our Veterans the way this front desk staff treats the incoming patients. My appointment is at 11:30. I show up at 11:30. They will NOT SEE ME. If you want to see me at 11:00 or 11:15 than schedule the appointment for that time. Our Veterans have shown up 30 minutes late and we still see them. I show up ON TIME and they want to reschedule my appointment. I travel over and hour to get to this appointment due to traffic. RIDICULOUS"

"Yesterday was my first experience with Northwest Primary Care. I went there looking for a new Primary Care Dr due to change in insurance. I saw PA Lindsey Robinson for the first time and the last. Lindsey was rude, argumentative, unprofessional and had a bad attitude. I wouldn't give one star but you have to leave at least one. Other Dr's at clinic might be just fine but this one is not. Will be seeking treatment elsewhere."

"My partner has been going here for a few years. And they take real good care of him. Very nice people and they listen to the Patient. Very nice place. Glad we found such a nice dr."