Cascade Health Care - Online Order Pick Up Only

"I've shopped with Cascade for years and have always experienced great prices and amazing customer service. I recently reached out to see if they had any ideas to help me purchase spare parts for a discontinued Doppler, and they immediately popped the parts I needed into the mail. I can't say how much I appreciate this team!"

"Since I posted this, the company has changed ownership. The general manager Jess Cassady contacted me and asked how they could make it right. I was very impressed but still little sceptic because of my first experience... but he has been great! He found the cables that were missing to the oximeter and has shipped them out to me. It has been so positive that I plan to buy another unit from Cascade, and I never thought I would say that! Thanks Jess, for changing a sour experience into a great one!! I should have looked at the reviews before ever buying something from this company. We spent almost $700 on an oximeter that had a vital cable missing. I sent multiple emails with pictures that got nowhere and then were never answered, I finally called and got a hold of "Kristy" . She was extremely rude and kept talking over me and then eventually hung up on me. I sent another email to ask a manager to help me, but I would tell everyone to look somewhere else and not use these people. I needed this oximeter for my 1 year old grandson who had major heart surgery and what came is useless without the main cable. This was probably one of the worst customer experiences I must say that I have ever experienced. I would have given no stars if I could have !"

"My first order from Cascade was buying a pulse oximeter from them online. Great selection and low prices. The product arrived quickly and in great shape. I am able to check oxygen level in my blood quickly and easily now. Thanks Cascade!"

"I spoke to a customer service representative who had no intention of providing any acceptable level of service. These people have never been helpful. I was in need of a new blood pressure cuff and looked online to find the model I needed. I found it here and at steeles.com. It was considerable (more than $100) cheaper at steeles. I live and go to school in Portland and wanted to support a local business if I could. These people made that extremely difficult. When I even inquired about price matching I was told to just buy it from the other company. Save yourself the time and frustration and take Cascade’s representatives advice... just buy from someone else."

"This company is a complete joke. I would caution anybody thinking about making a purchase here to go to Steeles or any other available vendor. We purchased a gift card worth $400 to help a member of our family in medical school purchase the equipment she needed and when she went to buy the package she needed it wasn’t available. Steeles had it for $220 less than these guys. They didn’t have it in stock. They were less than helpful in figuring out a way to help her. We were told to just purchase it there and then figure out what to do with the gift card because they won’t refund it. The CS rep told us to just find something else and buy it from them. What a waste of time and money. Save yourself the headache and buy better quality products from a better company with better customer service."