Fred Meyer Pharmacy 3333 West 11th Avenue, Eugene, OR 97402

"Tried to call pharmacy and was put on hold multiple times without being offered an option to hold. The worst customer service. I was actually trying to start some business with them, but the staff is totally overwhelmed. Poor management that operates this business. Zero interest in growing the business."

"My favorite pharmacy in the area, they dispence usually within an hour of my doctor calling Rx in. Love the automated phone that gives ETA on when it's done. The line moves really quickly when Ive been there."

"Takes days to get refills here. Seems like they are just trying to serve too many people. Pick-up line wait time is also insane. I called before they were open to refill 3 prescriptions and was asked if pick up the next day at 3pm was ok. One of my prescriptions is a rescue inhaler and that is not ok to wait on. I said no and the earliest I could pick up is 3:30. Any other pharmacy I have used has everything ready almost immediately but I have to wait 5 hours here. Edit: I decided to give them another try. Refilled my prescriptions on Sunday. They told me on Sunday that they were unable to fill one of them and to come back Monday. JUST INCASE I waited until THURSDAY to go pick up. Got to the counter and STILL they don’t have my prescription. Do not go here!!!!"

"Staff here, when you eventually get service, are always helpful. But due to what I can only assume is bad management, you can expect wait times from 5-40 minute's. Normally one person works the counter while 3 people do other things when their is a 10-20 person line. Also they will regularly hang up on you if you call to check on prescriptions."

"BEST TIME to pick up is Monday - Thurday @ 3:30 give or take a few minutes. USE Good Rx App!!! Even with Insurance often times it's lower than your co-pay! Did you know??? You can get many pet rx's here just ask and save huge over the Vetranerian prices!! This group at West 11th Pharmacy are great. They deal with a lot of people so be patient."