Farmers Insurance - Michael Baughman

"I was blown away by how unprofessional Mike was on the phone. He should be embarrassed. I called him regarding one of his clients. I need to find out what insurance his clients company has that will cover a property damage claim (heavy front load wash machine that was dropped on the concrete and hit a trailer damaging both sides)... he told me that he suggested to his client that he should not go through insurance. I would agree it should just be handled without dealing with insurance but his client told me to call his insurance company and gave me the phone number (even though i shouldnt be handling the matter)... the insurance company Mike tells me i need to call are the exact people that told me to call Mike to get the proper insurance policy. He then continues to tell me i should accept his clients offer of find a used washer online because he says my washer was used... USED BY ME which was bought brand new just recently... who wants to use a used washer coming from complete strangers? For sanitary reasons especially that is unacceptable and really odd that an insurance broker would even be making these suggestions. Rude and unprofessional.. what a joke.... he still didnt give me the insurance information i needed. Sounds like his client may not even have the proper insurance for his MOVING COMPANY...."

"Amy does a great job with fast and efficient service. Our insurance needs change often, especially during a pandemic. She is always there, ready to help and make it easy. 5 stars. I wish I could give her a 6."

"I have been a long time Farmers Insurance customer for many years and have always been very satisfied by the services provided by this office. I have worked with Amy on multiple property, vehicle, boat, and RV policies over the years and have always very much appreciated her excellent customer service. She has always been incredibly responsive with her communications and has always provided quotes and other information that has always made my decisions and transactions very easy. It's always been a pleasure doing business with her!"

"I have been insurance by this Farmer's office for 39 years now. I am even more pleased with this office now than long ago. I deal mostly with Amy and Mike and I cannot believe how helpful they are in terms of getting me the best rates on my homes and car. Mike has experience as an adjuster and gave me much extra help on a claim I had last year. This current team is outstanding and I appreciate them greatly."

"Been a Farmers customer at this office for many years while it was managed by Hank Beuttel. The staff was great then. This office has gone way downhill since Michael Baughman acquired it and my insurance rates have gone sky high since. I am a senior citizen on a fixed income, drive less than 10,000 miles a year, and have a clean driving record, but Michael Baughman couldn't care less. My rates went up as if I drove 100,000 miles a year and lived in a high risk neighborhood in Los Angeles. There is something very wrong with this picture and I am tired of being gouged by this agent! Will be shopping for decent insurance shortly, like I used to get with Hank Beuttel. I can not recommend this office or Farmers"