John's Automotive Repair

"Affordable, local repair shop with quick turnarounds. I've had several repairs done here on multiple vehicles and they were completed well and significantly cheaper than the dealer rate."

"Customer service was a zero. When you schedule an appt for a simple oil change it can take all day. You must state you are going to be waiting so they schedule you under a "wait" terminology that wasn't explained over the call. The lady said are you waiting on someone to pick you up? "I said for an oil change? And tire rotation" I expressed the concern of the experience and miscommunication to John directly and he wouldn't take fault. And because his customer base is so high he expressed he couldn't care for one customer who is being difficult. I was shocked by his response and lack of respect or care for the customer experience. I will not be coming back."

"Always friendly staff, they (so far) have always been under the price they quoted me before the service was completed. They always communicate well and are very clear about what they can and can't do and what you can and should not put off until payday."

"We were heading out of town on a Friday afternoon for our anniversary when our battery light came on. We quickly google a mechanic and John’s Automotive Repair came up. (We are not from Corvallis). From the moment we arrived they were friendly, someone immediately checked out our car and diagnosed it. They were able to get the part and replace it and had us on our way in a couple of hours. Since we hadn’t eaten they gave us a couple of places to eat close by. Thank you for saving our anniversary weekend! Shannon & Bryan"

"It's very rude to laugh when a potential customer asks a question. I could have phrased my question better I guess, I was asking for what the average price of something was, some of us live paycheck to paycheck yet depend on our vehicles. So I needed to know how much I needed to save before even bothering to try to get my car fixed. So I asked about the average price to fix my issue, and the person laughed, and the rest of the conversation I felt as though they thought I was stupid. I do not feel comfortable calling there again, let alone using this business. I get sometimes customers do laughable things, but you didn't have to laugh at me in front of me. I can handle rude, but this wasn't just rude, you made me uncomfortable. I called another auto place, and asked a similar question. They did not give me a ballpark estimate either, but at least they politely gave me more information about what the cost depends on. Most importantly, without laughing or making me feel stupid. I will be going there instead. They communicate clearly and professionally. I do not feel uncomfortable with them."