Heroes Tap House 4555 Liberty Road South, Salem, OR 97302

"Laid back and warm environment. Perfect after school location for my kid and I. We love the nachos, couches and games (pool, cards, shuffle board, etc. included). Folks are always welcoming and we are well taken care of."

"Place has decent food and their Tuesday night nachos are a bargain. But that's about where it ends. I try to patronize this place, but I just can't stomach it anymore. The service is always so bad and there's so much attitude. My friend and I after sitting at the high chair directly behind the bar for 14 and a half minutes, couldn't even get the server's attention because she was talking to the one guy at the bar. She broke a bunch of glasses because she's not paying attention and we were going to order drinks and food. It's the last time I'm ever coming to this place. It's not easy to have a good time here."

"Service has usually been decent for us here, but today our bartender/server was fantastic! Extremely helpful, attentive, and welcoming. Food was delicious (as always). I meant to take a photo of my food and beverages to share but we inhaled it all too quickly!"

"I’m giving only 3 stars for this place because the food is very good and so is the atmosphere! But as for the “owners” behavior it is absolutely out of line! Myself and a group of friends like to come here every so often to enjoy a drink or two and some food. I’ve ignored the past incidents concerning her behavior passing it off as “maybe she’s just having an off night” but I’ve noticed it’s just how she is. This night in particular my husband and I were ordering a drink and food at the counter and this sweet young man was obviously overwhelmed and was giving it his all, when she walked over to him she snapped on him and then he asked if she could help him? She then yelled and said “NO I’m not helping you and I don’t want to help you!! And then walked away! In front everyone! She then came to our table and was very pushy and my friend asked about a drink she wanted and the owner said, I’m the owner of this bar and I know what you’re getting!! I was like wow!! This lady is so unprofessional and so rude! I’m highly doubtful about considering this place again just because of her behavior! Sad someone can be so unhappy to be so rude to her customers and employees!!"

"I ordered delivery through Door Dash as didn't want to go out as was ill the beginning of the week. My order came quite dark (Fish and Tater tots). I left a private review. Then, drove to the restaurant to get a replacement meal .However, due to my treatment by the shorter employee in pink (think she may be part owner or manager) and the replacement order. I am leaving a public review. She told me that's how the fish comes but the tater tots were too dark. She told me that I needed to call door dash and they would refund my meal. I said I just wanted a replacement and could come back, she abruptly left me, I was waiting to speak with her again but she was hiding at a table full of customers just chatting with them and IGNORING me. All of a sudden, a chef came out with m replacement meal which the woman in pink did not let me know was being made. It was a good thing I was still there or would have never known. SHE Needs More Training on how to treat ALL Customers not just those dining in or drinking. However, due to my eating about 1/4 -1/3 of the fish from my divert this was my replacement meal. They took off the crust, etc and re-fried the piece of fish that I had eaten and cut the bottom part off as if it was a new piece of fish rather than giving me another new piece of fish. This is Against Restaurant Rules (I watch a lot of food shows). I felt like a 3rd class citizen. I will never go back there again although I have been there 3 times before . I will be contacting the BBB as well as the County Health Inspectors now."