Pizza Hut 560 Wallace Road Northwest, Salem, OR 97304

"I was served undercooked pizza. The dough on the bottom was still white, soft and uncooked. The top of the pizza appeared fine, other than the pool of grease on sausage pizza. Really, take time to cook it, I'll wait."

"We just had a pizza delivery. Your pizza is always good, but the delivery drive was very rude. my pizza box was open when I got and I did not get my receipt. I tried to call your store just after it was delivered but no one answered. The drive didn't say Hi when he came into my business nor did he say thank you. We had customers at our register and they couldn't believe how he acted. We have ordered from you many times. But after this it may be are last."

"Amazing. Terrible day, car accident and urgent care to end a long workday.... I even showed up flustered thinking I was at a domino's! Laughing now, the logo is on her hat, and highly noticeable! ... Christina was a breath of fresh air, caring, understanding. Thank you for improving such a stressful day. I've worked in customer service for 20 years. She is truly a quality employee, and person. Your kindness was beyond appreciated. I don't leave many reviews, but a 5-Stars well earned; I'd give 10.... Really, thank you. Yes, we typically go to domino's. We came here because it was next door to the urgent care. We'll be back just because of you."

"Definitely do not recommend this pizza hut to anyone. I understand things happen but when you don't try to fix the problem or at least offer a deal or a free pizza when YOU guys mess it up. We went to place a delivery order and the girl asked for the card details mutiple times. She kept apologizing which again understandable. Then proceeds to say Thier systems won't take my card, so we cancelled the order thinking everything was good. Nope. The payment was taken out of our account. We called them back and said well the money was taken out. She said sorry I already cancelled the order so the money should return in a business day or so. I asked to speak to a manager because now there goes my one time to be able afford a pizza night. Absolutely ridiculous."

"If there were a way to put zero stars I would. Not only was our food 20 min late it looked as if someone had dropped the pizza picked it up and tried to Rearrange it. Then when I proceeded to call the person on the phone was so condescending on the phone that I lost my cool with him. Asked for a managers name who wasn’t there. Then when I asked for a store number and a higher up I was just hung up on. I called back and the guy chose not to answer a phone. Then I tried again and still not answer. God forbid a person was just calling to order a pizza. I feel bad for the owner of the establishment. We order from there all time and will not be ordering from that store or any other Pizza Hut again. It’s a shame because this location has been in west salem for 20 years."