World Market,

1011 Valley River Way, Eugene, OR 97401

"I love World Market, my house is beautiful thanks to the amazing things I’ve found here. But the employees are not so much to rave about. I ordered online for pickup in store, and I came in to browse the cards while waiting for my order to be ready to pick up. But as we got closer to the store closing time, I got in line although I hadn’t received my “ready to pick up” text yet. I saw 4 staff members there, only one line was open. When it was finally my turn to go to register, I said, “I know I’ve not received my text yet, and it’s obviously not ready and you’re about to close, but it’s just a couple items and I could grab them right now - that way I don’t need to come back tomorrow. The staff person said, “Well, you can cancel your order and we’ll refund you (refund takes 6-10 days) and you can purchase the products again. (No thanks), or you can just come back tomorrow.” And I said, “I really don’t want to come back tomorrow. Can’t I just run over there grab the curtain rod and the curtains and it be my order?” His short answer was, “No.” So I left and came back a couple days later. At this point I’d received my text that my order was ready. I went in, got in a long line, came up and asked for my order. He brought over the curtain rod - and only the curtain rod. And I said, “where are the curtains?” He said, “we are sold out of the curtains. We didn’t charge you. Don’t worry.” And I said, “I was just here a couple days ago, and there was a basketful of the curtains I ordered. What is going on here?” He said, “you’re welcome to go over and look to see if there are any there.” I go over and see the basket of curtains I ordered is..FULL OF CURTAINS. So I grab 2 and head up to the counter. I had to pay for them separately since he said he didn’t charge me. I go home, look at my receipt and my bank account. Yep, they charged me for the curtains today - and from my original order. So, now I’ve paid for double the curtains. Good grief. I’m going to be calling my bank on Monday and World Market to see what they’ll do to get my refund. What a nightmare for such a simple, small order. Do better, World Market in Eugene. This was such a senseless mess. It could have been so much easier if you would have just let me grab the items from the shelf the first time I was there. None of this made sense."

"This store is FILTHY. The floors look like they never get cleaned. The shelves with sauces on them have old sauce from broken jars caked on them. The bathrooms are FOUL. I don't think they've had any kind of store repairs in nearly a half a century AT LEAST. The cash registers are caked in dust and dirt. The shelves are bare but there are boxes on the top shelf that could probably fill shelves, but are leaning over about to fall.The employees are ridiculously rude. When I went in last, some little girl who said her name was Isabella was banging my stuff around. She then was incredibly rude telling me to go find something else if I didn't want the items she was destroying. I didn't bother and then she made some snide remark towards me. I'd love to know who hires these people. Ill gladly shop the website, but that store is a dumpster fire."

"Steven, aka dollface, I gave him a nickname. I had to run in twice last week. I was happy to see Steven both times! Excellent customer service, engages with customers and just made our day. Not only is the store filled with fun treasures the staff is amazing!"

"Yup. A smaller version than what I am used to. World Market. Goofy stuffs from around the world. The place was busy. The manager put another cashier on and things were, like Doc Holliday says, "rolling.". I like this place for holiday shopping."

"I have to admit, the first time I came here about 5 years ago I was not impressed. Everything seemed a bit high in price and not my style. However, I was recently given a gift card for the store for my birthday so obviously had to go back to check it out. All I can say is what a change! Everything is so nice. Great styles and great prices. There are so many things ill be adding to my home from here."