Big O Tires,

2545 Northwest Stewart Parkway, Roseburg, OR 97471

"I bought a set of tires for my pickup. I was told they had a 60,000 mile warranty. When it was time to pay I noticed on the invoice that there was the mileage warranty, as stated but there was also a 3 year limit that wasn't mentioned at all. When I asked about the three year limit the person that I was dealing with told me that they have to protect their vendors. You're kidding me . I should have had them put my old tires back on and not done business with them. So a little over 3 years the tires were shot and had 27,000 Mi on them. Definitely won't do business with them again"

"Big O always has the best customer service, everyone is always very friendly informative and will do their best to get you what you need and answer your questions. My 5 year old loves getting the popcorn and watching them work on our car from the big window in the waiting area♡"

"They will rip you off if they get the chance. I brought my vehicle in for a very specific issue, they charged 1k to fix the issue and not only didn’t fix the issue I had discussed with them but somehow made it worse. Trying to be reasonable with them about the problem proved to be a waste of time, they have no interest in being decent people. Their only interest is to take all they can get from their customers. Being a new mom this has put a tremendous financial strain on our family, not only being out the $1000 but also still having our vehicle out of commission. It is truly sad that the owners at the Roseburg Big O Tires are so greedy."

"If I could give a zero star I would. I very rarely review a company unless I feel it completely necessary. As a small business owner in a small community I feel very strongly about my experience at the Roseburg Big O. I brought my truck in to get checked out because it was making a terrible screeching sound. My initial thoughts were a bad belt which I had shared with the gentlemen at the shop. They agreed that was the most likely culprit and gave me a quote. As someone who is not a mechanic I trusted they would diagnose the issue and let me know their collective thoughts. They let me know promptly what needed to be replaced to fix my truck. They also informed me of other issues I may need to address. Trusting their “professional” opinion I agreed to have them fix the problem as well as replace the other “bad” part. The timeline took longer than they had estimated previously but that is understandable. When I got my truck back and pulled out of the parking lot I realized that not only was my truck still making the same screeching sound but it was far worse than before. I figured as a company with accountability and integrity I could call them and let them know and they would help me fix the problem. They said to bring it back and we will comp you at least for the parts. I did so and they told me that it’s likely not the belts or the other repairs they had previously recommended and that it was a problem they don’t work on due to it being engine related. Again I understood and asked about knocking some of the unneeded parts and labor off my $3000 bill that the previous employee had offered me. After having to call them daily and being told they would call me back I eventually waited a week and called hoping for a resolution. They responded to me saying that they are absolutely not interested in refunding or comping anything. That is what you can expect when choosing Big O Tires in Roseburg. As a man of integrity and accountability, not a mechanic, if you need new tires or work on your vehicle I would highly recommend taking your vehicle ANYWHERE else. These folks, specifically the owner from what I gather, do not value you as their customers. They do no value their integrity. They do value your money and when they improperly diagnose your vehicle they will absolutely keep your money. I am appalled by this experience and hope that you, the people reading this think twice before making a costly decision to a greedy company. It’s not like they don’t make enough money to comp services that don’t fix the problems you have with vehicles. I would again encourage anyone who values their money, and integrity on what business to choose to choose a company that isn’t in the business of ripping people off. I’m sure they will give a joke of a response to this review trying to reverse the blame if they even bother to respond to it but the FACT of the matter is I trusted them, I brought them my truck, they (the mechanics) worked on it, didn’t fix it, added extras, then charged me for a truck that barely made it home. I will be sure to continue to spread the word. Do yourself a favor and service and choose to take your cars and trucks anywhere else unless you like doing business with crooks"

"I have always found the staff at Big O to be friendly, helpful and very knowledgeable. They listen to your concerns and requests, and they take the time to explain all services. They are happy to answer any questions you may have and they do high quality work. Most recently they performed the 90,000 mile service on my truck and it is running great now! I trust Big O and I will continue to go there for all my future service needs. I highly recommend them!"