Carr Auto Body

"Very disorganized and unprofessional service. The only reason this place even received a couple stars was due to the kind and patient service I received each time I called and spoke to the front desk. Otherwise, I’ve been told three different times for pickup. Was told I would get a phone call to confirm pickup time and they never called and I had to keep calling to check the car status. I was told it would be ready Wednesday morning, Wednesday afternoon, and then Thursday morning, and now Thursday afternoon . Wasted a trip to find it wasn’t available this morning. The man at the front this morning wearing a green beanie, I believe was exceptionally rude upon my arrival and was not friendly and looked rather annoyed. He wasnt very helpful and immediately gave me attitude when I was confused and upset about the car not being available for the 3rd time. Unprofessional customer service, if you provide wrong information a few times to a customer and engage in that behavior. I hope to receive my car back once and for all and never go back here again. Update: I do appreciate the lifetime warranty on the car and their attempt to make up for a bad experience. However, my previous statements about the misinformation and no attempt of phone calls besides today still remains relevant."

"Carr Auto Body truly lives up to their statement – “We pride ourselves in not only the finest repairs and service, but also the best customer service”. I took a Forrester here about a decade ago and had a great experience then too that is why I didn’t hesitate to take my Crosstrek here again when I need body repair work. The staff at Carr made the experience easy, taking the hassle away by dealing with the insurance company, getting me a loaner car and was right on schedule with no surprises. The shop performed the repairs professionally and immaculately as they did before. There is no evidence of my car being hit and the paint blending was beautiful! Special thanks to Mike and Solomon who excel at communicating and going the extra miles to help me retrieve the items that I accidently left in the loaner car. Absolutely amazing experience from start to finish and fantastic customer service!"

"Mike was a straight shooter and gave me the help I needed in a matter of minutes. I was given the run around from another auto body shop and I was recommended to Carr Auto Body - Mike saved the day! Scheduled me for repairs and everything all in one visit. Highly recommend this auto body! Quality service."

"Mike and his Team were great! This was my second lap with these folks and I don't ever foresee going anywhere else. Honest, accurate and extremely client centric. I've dealt with numerous body shops over the years and CARR is by far the best experience I've ever had. They cut thru the BS on day one and advocate for the claimant from the get go. I will not any of our vehicles to a difiernet body shop-ever."

"I was rear ended & decided to work with Carr Subarus preferred certified shop - Mike was awesome in giving an estimate, assured he would deal with the other persons insurance and put me in a loaner. Pros: they were done in 3 weeks! My Forester looks amazing and the repair was timely. The service was a 9/10. Cons: I’ve left my vehicles at several shops before for maintenance & body work and left various personal belongings on every occasion. I realized after picking up my vehicle that most of my belongings were missing from the glove compartment, center console and 3 bags/totes of emergency & misc. supplies I carry. I called the shop and spoke to Mike and he said, “I’ve never had that happen before”. I went back, spoke to him in person and did not blame anyone but requested to look through the shop and he obliged. I spoke to a couple of the employees that worked on my vehicle and took a look around. I noticed there are no cameras inside or outside of the property and although the possibility of my car being left unlocked in an open lot while it waited to be serviced is a high possibility, I did not believe the statement of others possessions going missing while being serviced there to be true. I called non-emergency, filed a report and have spoken to mine and the other person’s insurance and although I will not be able to pursue anything, I want to make others aware to NEVER LEAVE PERSONAL ITEMS IN YOUR VEHICLE while being serviced. Businesses are not liable for our belongings. We are responsible for our items. I am grateful for the great work they did and their customer service is good. If they read this, I would suggest establishing a legitimate protocol where all vehicles are ensured to be locked by a couple of employees and making this a standard business practice so your customers can trust and recommend you."