Futrell Autowerks Inc.

"Always 5 star service. Dean and his team know what they're doing and are very nice and helpful. I've brought 2 of my vehicles to him over the past 8 years and will continue coming to Futrell for all my future VW and Audi needs. Thank you, Dean. I appreciate you"

"A+ experience! I’ve brought my Mk7 GTI multiple times for oil changes, and short shifter install. Today I brought it it for a full brake fluid flush. I paid $147 for a VW dealer for the service, yet Dean showed me what came out of the clutch line. Pure black fluid. Car even came back with a nice Futrell Autowerks plate frame"

"Really good service with my Audi Q3. - Fair prices compare to dealership and service was great! They went above and beyond fixing some other issues like cleaning my dashboard etc. now I’m confident that my car is all ready for the next 5k miles. They should add complementary coffee ☕️ to the waiting room Perfect 10/10"

"I did NOT get my car serviced this time at Futrell. I used to have my car serviced here 6 years ago. This specific review is for the customer service experience on Monday 10/02/23. Bad. The rep, Megan I think, was not knowledgeable, hard to understand on the phone, and wasn't able to provide closure to someone that's spent a lot of money at the shop. Moreover, I asked to speak to Dean, the owner, and wasn't allowed to do so. Not even via a call back at their convenience I was also told that the shop is incapable of handling cars older than 2010. Weird. Mine is a 2004 Jetta that they've serviced for years. But nope, apparently they're not interested. It's fine if you don't want my business, no harm no foul. Just seems weird that I wasn't allowed to speak with Dean, and that they are incapable of going beyond 2010 'vintage'. Used to be a far better experience with them. And as I say this I realize I'm that old dude that says 'those were the days ...'."

"These guys are AMAZING. I purchased a used Audi RS7 with APR tuning from a local dealer. The car had a check engine light on before I purchased it and the dealer refused to address. I found out Futrell did the original tune and called them, talked through the CEL and the vehicle history with Futrell. Once purchased I took it straight to Dean. They helped diagnose the CEL, fixed it and looked over the car in detail for any potential future maintenance concerns. They even helped me find the company that performed the audio system upgrades. The level of detail Futrell has is impeccable, especially on such complex, high performance vehicles. I've owned several German cars over the past 20 years. My only regret is not finding Futrell sooner. These guys are honest, trustworthy and very fair and transparent in pricing. I'm a huge fan and customer for life. Thanks Dean and team!"