AutoZone Auto Parts,

3332 Lancaster Dr NE, Salem, OR 97305, United States

"Not sure who the manager of this store is, but here's some advice: When there are 15 people in the store and waiting in line, tell your employees to IGNORE THE PHONE CALLS until the customers who are actually in the store are served. The callers can wait or call back. I just wasted 45 minutes here because I came to buy wiper blades, and while I was waiting 20 minutes to pay there were over a dozen people waiting, and the 2 employees in the store kept stopping literally every 30 seconds to answer phone calls! Because of this it was taking them a very long time per customer. To make it even worse one of the wipers I bought was missing the adapter pieces meaning it was returned and placed back on the rack without these parts. So I came back in and bypassed the line that had now grown to 15 people and quickly grabbed another and the employee scanned my receipt and exchanged it, only to find this one ALSO was missing the adaptor parts! I didn't want to be rude and come in complaining AGAIN when the overworked employees were already struggling, nor did I want to waste another 20+ minutes waiting in line, so I will come back another time to get a refund for my useless wiper blade. AGAIN - Prioritize the people IN THE STORE over the damn phone calls!! Or -- designate someone to only answer the phone so people who have come into the store aren't waiting 15-20 minutes just to pay!"

"My vehicle needed a jump start and they're more than willing to help me. They went above and beyond the help me out."

"Thanks Nora, For trying to jump start my car in the parking lot...then realizing it was the fob that needed a battery. In 20• weather you were focused on fixing the problem."

"Had my part ordered, cheaper than other stores, staff was nice. Fast service"

"Chuy B. helped me today with getting an oil filter and oil for my new car and there was a deal to get a free air filter that i didnt know about and he wasted no time telling me that. thank you for the free air filter and help with finding my other parts. ill be back 100%!"