Main Auto Body, Inc

"Right after my accident my car it was towed here and I was in too much pain and distress to properly think of a good place to tow and the tower said this was best place. It definitely was not. The service my dad (the owner of my car) and I received were the worst. Kimberly is extremely rude and unpleasant! She was not wearing a mask, many workers were without masks. She tried to give my dad a contract to take my power of attorney and was trying to trick me into giving her my car key to perform work without my dad's consent and without insurance approval. They claimed they needed the key to move my car, but my car could not be driven because the entire front was destroyed so it made no sense to ask for the key. They also claimed to have all the paperwork from the insurance agency to work on the car but after my dad spoke with the insurance that was not true. After complaining to the insurance of their extremely rude behavior ans their pushy lies we decided to take the car elsewhere.. I spoke with a local rental place when they inquired about where my car was for record purposes and I told them of my experience and that we would be moving the car. The rental place told me that every experience they have had with Kimberly has also been unpleasant and her rude attitude and harsh demeanor has made them very uncomfortable with her. My dad also spoke with State Farm and was told similar things about other clients' experience with Kimberly. I'm sure there are very nice people who work here, and I'm sure you all do great work, but you need to get rid of Kimberly, her customer service is horrible! If it weren't for the nicer woman I spoke to before leaving then I would say never take your car here. I didn't get her name but she was blonde and a lot more patient and understanding of this horrible situation."

"So the first time I used Main Auto Body was probably back in 2002 or so? They helped with an insurance claim for a totaled vehicle. So while I wasn't as involved w/ that process, it seemed like everything was handled very well and it all worked out positively for us. Recently though, I had an issue w/ my 2005 RX330 where the top moulding was coming loose. It started to become a constant issue every time I'd take it through a car wash. So I ordered the OEM parts for it thinking one of the auto repair shops I use in Bend or Corvallis would be able to take care of it. They both said that wasn't something they could help. The guys in Corvallis recommended Main Auto Body so I started with giving them a call to explain what I wanted help with. They said I could stop by anytime and they'd give me a free estimate. So i few days later I was able to stop by, they were very friendly at the front desk, had me pull in to the covered area and then w/in about a minute, someone came out to see what I needed. The guy who helped me was super helpful. Checked out what I had going on with the old moulding and saw how i just wanted to swap out the old moulding w/ the new moulding. Then basically just took care of me on the spot! Got some cleaner to make sure the adhesive would take good, and took the time to rotate the moulding both ways to make sure we'd get the best fit possible (turns out there was a better way to do this). And then about 20 minutes later, we were all done! Said there was no cost! I was thrilled w/ that :D But more than the fact that he got me taken care of at no cost to me, it was the fact that he took such care in the process. I could have seen paying more to have a mechanic do this and if they didn't know what they were doing, i could see them just making an assumption. But here he took them time to really make sure he was getting everything lined up right, pressed in correctly, triple-checked everything. So he gave me the kind of value I'd expect if I were paying for top quality service, but w/out even charging me for it. Made me look forward to the next time I might need to use them for some other service. Really appreciated how they took care of me and would certainly recommend anyone needing their services to at least start w/ a call and see if they can help."

"Their customer service was exemplary. They made the whole process easy, went into detail of what would be happening and the list of repairs needed, constantly updated me with the progress of the repairs and even had my car done a day earlier than expected. The repairs were great. I hope to not have to see them again but I will certainly recommend it to anyone in need."

"Took our van here after being tail-ended in an accident. Repair work and coordination with insurance and rental car facility was effortless from the moment I walked in the door. Van was fixed before date promised. Really appreciate their hard work and would highly recommend!"

"Mario Lopez and the rest of the crew did an amazing job working with me and my car repair. At first there was a bit of a scheduling issue but I was quickly cleared up and we were able to move on with fixing the car. The quality of the work looked fantastic and Factory fresh. They even corrected a few mistakes that the dealership missed! They had a lot of patience for my questions (since my car was never in an accident and I bought it brand new). I'm a stickler for details and they managed to assuage my concerns. Overall, I had a wonderful experience with Main Autobody and would encourage my friends to go to them."