Firestone Complete Auto Care

"I am totally disappointed about how I was treated during my recent visit to the Corvallis. Not only did they delay the work that was originally agreed upon. I had to call after the 2 1/2 hours I was told "at most". This is when the laundry list of things that had NO symptoms before they had it began. No symptoms of power steering issues and they touch it and the pump suddenly leaks! They wanted to change all the brake parts, I only allowed a flush, as soon as they got around to that, 24 hrs later, all of a sudden the master cylinder and vacuum pump don't work?! Suddenly I went from the $630 I originally planned to pay for tires and fuel flush to $1788.92! You cant take your car back with no brakes! This was a scam from the first bait and switch, they didn't even have the tires as advertised on the website. I feel completely scammed! Unbelievable!"

"Was in Corvallis for the weekend and needed someone to look at my truck after running over something on the road. Ted, Tara, and the entire crew were awesome to work with. They went above and beyond to get me safely back to Medford. Great people, with can do attitudes. Thanks for being awesome!!!"

"I had the pleasure of experiencing top-notch customer service at Firestone in Corvallis, Oregon, thanks to Tara. From start to finish, Tara went above and beyond to ensure my tire repair and replacement experience was nothing short of outstanding. Firstly, Tara was the friendly voice that greeted me when I called to schedule my appointment. Her professionalism and eagerness to assist set the tone for what was to come. Upon arriving at the shop, I was warmly welcomed by Tara, who not only addressed my automotive needs but also made sure my furry companion, my dog, felt right at home. Throughout the process, Tara's dedication shone brightly as she expertly navigated the intricacies of dealing with my warranty company. She ensured that every detail was meticulously taken care of, alleviating any stress or concerns I had regarding the process. Tara's knowledge and efficiency were truly invaluable, asset to the team. I am grateful for her dedication and assistance."

"These people wasted two days of my life without ever even touching my car. I drove from Eugene to Albany, picked up a car from a dealer, and drove it to the nearest Firestone in Corvallis for inspection - this Firestone. I had an appointment, and the car sat there until closing without ever being touched. They assured me all afternoon that it would get done. It did not. I came back two days later. The car sat there for three hours after my appointment time and never got touched. I told them I was not waiting until closing for nothing again. They either needed to get started on my car or get my key. The desk clerk stepped into the shop. The person behind me said, "I'll never come here again. I had an appointment to pull a nail from my tire and it took them over 5 hours." The clerk returned with an almost comically long list of excuses. I had to cut her off just to get my key and leave. Twice I drove for over an hour to have this car inspected. Twice I sat there for hours watching these clowns fall all over themselves in the garage - talking to each other about putting the wrong size parts in and all of their screw ups they were wasting time to fix. And I watched a parade of unhappy customers coming in to complain about all kinds of screw ups they neglected to fix. And I watched them blunder on the computer unable to figure out how to fix their own billing mistakes and on and on . . . And twice I drove another hour to get home afterward having accomplished absolutely nothing because of these people. Two days of my life were wasted over one inspection that should have taken less than two hours. And I work nights. So do that math. I was pissed to the tenth power. From everything I've seen, heard, and experienced from them, I don't believe they could figure out how to pour water out of my boot if there were instructions printed on the sole. Much like the very next customer in line behind me, I will never go to Firestone again - disgraceful."

"The manager, Earl, is very friendly and knowledgeable. Definitely a “car guy”. Thank you for showing us the issues with our tires. Also for completing maintenance and safety inspection. I feel much safer with that completed and riding on our new tires. We actually noticed how much smoother and quieter the car is now with the tires Earl recommenced. Looking forward to a little better gas mileage too!"