Costco Tire Center 7850 Southwest Dartmouth Street, Tigard, OR 97223

"Don’t do it. Buy your tires somewhere else. The savings you might get at Costco are more than offset by the horrible experience if you ever need a leak fixed. You have to schedule in advance (how do you do that with a flat?) or gamble on walk in wait times. Last experience was over four hours to find out they looked at the wrong tire. Two hours more to finally correct. Patch lasted not a week and I have to deal with them ago. Les Schwab, Americans tires, anywhere but here."

"I ordered my tires online and delivered it to the tire center. I made an appointment online once the tires were received. Upon arrival the staff was informative, efficient and nice. They made sure I had the correct tires for my car and double checked that I was aware my new tires were not run flat tires. The whole tire change process took around 1 hour. They gave us an estimated time of completion so i came back at the provided time. I didn’t receive a phone call but they didn’t say they would call so I didn’t expect any calls."

"I made an appt to have rotated per my warranty agreement. Appt made Tuesday and they had "no availability until Saturday afternoon." In my mind this would be the worst time to have them serviced per business. They said to make an appointment because it would be done within 1.5 hours and only way to guarantee. Today, dropped my car off -- on time (waited 10-15 min in line just to say I'm here) and they said would call when done. A tire rotation with an appointment should NEVER take longer than 45 min - 1 h. They never called me to say done (after 2.5 hours), so I decided to call. They "just finished." We have family here from out of town and needed our car -- this is unacceptable if I make an appointment and still don't get priority. Won't be buying tires from Costco ever again. What a headache."

"First: I love Costco. Definitely still a fan. BUT, they need to catch up and have modern systems in place, because their online business and customer experience is definitely suffering. I ordered tires a week and a half ago, got confirmation, and also scheduled a time for the install. The timing was THEIR recommendation based on my specific order. Yet today, when I showed up at the scheduled time, they had 1 out of 4 tires delivered to the store. I was told I should look for confirmation that the tires were delivered and then I could reschedule the install. Why should I be the one monitoring the delivery schedule for an install date that THEY recommended based on my order? Why aren't THEY proactively reaching out to me to save my time and effort, and offering to reschedule based on anticipated delivery times? It's basic customer service in general. And especially in the modern world, it's pretty darn disappointing. I expect more from Costco."

"Poor customer service - My low tire pressure light came on, so I pulled into Tigard Costco. Tire was flat, so I checked into the Costco Tire Center (4pm) and they said they could get to it by end of day (8pm). I replied that I was an hour out of my home town and hoping to be at a HS playoff game. There was no budging, just get in line. I had bought the new tires from Costco two weeks prior. Went out to car and the tire was now completely flat. A second Costco Tire Center employee helped me get tire filled so I could be nice and move out of air-fill space. I asked if I could get service faster if I removed the tire myself? He said "sure, will only takes ten minutes to fix". Cool! I moved the car, took the tire off in pouring down rain and took the tire to them. The second Costco employee then said "sorry, talked to my manager, we will get to you in order". Tire fixed three and a half hours later at 7:30pm."