The Engraving Co.

"I used to be a fan but the attitudes of the new staff are horrible. The cashier Susan was so passive aggressive, and low key racist. I was an avid customer with the other staff during previous management, but DO NOT SHOP HERE black folks."

"Excellent customer service! They replaced my watch battery quickly and for a fair price. I'm extremely satisfied with my experience and will definitely return to check out their selection."

"Went here to fix my earrings and also was looking for pendant. Mike was very helpful, showed me their display and tried it on my chain before purchase. he didn’t charge me for fixing the earrings, he said he just bend it. I couldn’t be any happier that my earrings will never snap and loose easily again. On my way out, i saw a bigger pendant that i want! Mike took it out and tried it on my chain again. I ended upgrading my purchase to the bigger one. Also he showed me their book/album of made to order pendants and everything on photo is the actual size, they do customized pendant as well. Will definitely come back and considering buying that bracelet you showed me Mike! Thumbs up!"

"I have used these guys since they were in a kiosk in the middle of mall. I have always liked them. I went in recently to have a new battery installed in my watch. The price was way higher than in previous visits. The young woman and man there were pretty curt as well. When I was picking up the watch 30 minutes later, I mentioned that I was a long time customer, and small business owner as well. I expressed sympathy that we were all suffering business loss due to Covid. The young guy started talking about a manufacturered virus, and something created in a petri dish coming from China. Enough. I don't want my watch battery to come with a side of conservative politics and fake news. Before this, I had promised to bring in a wedding ring and watch that both need repair. I think I will find a shop that can do a repairs, without me having to listen to right wing conspiracy theories."

"I went to the Engraving Company with a Swiss army watch that was fully functional for a battery and new watch band. Upon pick-up the older man who put the battery in slid the watch back to me and said it’s not working and I should take it somewhere else. Exasperated, I got upset and stated that the watch worked just fine when I dropped it off. They guy just shrugged his shoulders. A man who I’m assuming was the older gentleman’s son came over and very rudely suggested I had brought it broken since I needed a new battery not knowing that a Swiss army watch tells you when it needs a battery soon even while still working. I had to raise a fit and threaten small claims court for him to say they would take a deeper look at it. I left it and got a call 30 mins later saying the watch needed a new movement but that they had done nothing wrong to it. I picked it up a week later and thankfully they did not try to charge me for the new movement. But upon inspection I noticed an obvious dent in the casing of the watch that was not there before. They ultimately did the right thing by replacing the movement, but still would not be honest about what happened to the watch while in their care. I just didn’t appreciate the dishonesty about what happened and still have a watch that while now working, now has a dented case."