Petco Grooming 545 West Prien Lake Road, Lake Charles, LA 70601

"Josie was handled very professionally. The groomer mentioned a health concern which we addressed. Thanks for the information!"

"Absolutely amazing ...the freezing weather caused some disruptions at the store, however the groomer reached out to me and got me a new appointment the very next day....she is the best"

"Great care was given to my very nervous fur baby!"

"Yesterday we decided to take Storm & Hendrixx to get their nails trimmed and shop for Storms birthday at @petco. They were doing great and making new friends walking around the store and when it was time we took them to the grooming desk. Storm's groomer was a younger associate named Charlie. We went to go pick up some food for them and then I went to the front to check on the puppies. When I made it to the front I overheard the groomer Charlie explaining to her manager Caleb that a dog fell off the table. I immediately asked if they were talking about my dog and they looked kind of shocked that I was standing right there. The manager and groomer tried to explain to me at that point that Storm had fallen off the table and the groomer said Storm bit her. The groomer was asking if she was going to get fired and the manager went to review the camera footage. Once back the manager said "Storms foot slipped off the table and that the groomer tried to catch her but she was too heavy and she fell". Anyone who has met Storm knows she is not aggressive and just because she is a bully breed does not mean that she is one. Safety should be prioritized for the pets at @petco and if Storm was "too heavy" for the groomer they should have had another groomer take her or said that they could not do the service, again, safety should be their number one priority. Alerting the parents should have occurred immediately! These are my babies not just pets. We took Storm directly to the vet to have her checked out, where they weighed her in at 42.2 pounds. Storm suffered from a dislocated digit and the vet had to wrap the entire paw to try and correct the dislocation. @petco please explain how this happened and what are you going to do to make sure it doesn't happen to another pet again."

"The groomer was awesome made my Dolly look great, but it did take a while, which she apologized for the time. She was the only groomer and had 7 dogs that day, said her usual is 5. Will go back for sure."