United States Postal Service 116 East 4th Street, DeRidder, LA 70634

"My dog barked, I saw a truck pull over in my drive way and left. I found a note at the door saying "we missed while you were out." What?? At least he could have rang the door bell and attempted to deliver the Express package."

"I would recommend never to go to this post office, if you need something done go to Leesville or do it online. I made an appointment to get my three month old son passport application done I was prepared with all the correct paper work and form. However the lady who was there was careless, rude, an incompetent. Made a mistake on my correctly filled out form did not ask for an apology made my husband fill it out again 15 minutes in my baby is now asleep. And since I'm obviously frustrated with her she asked the other clerk to help us. However it's obvious they don't have any experience taking baby pictures nor do they have the patience or set up. A day before our appointment, we showed our paperwork to the same clerk and pictures taken at Walmart which were really good. But she rejected to process our application for the passport because the background white looked like it had a blue in it. It didn't but just to be safe we set up the appointment for passport and picture at the post office. We were there for almost an hour until we gave up our baby was asleep. Just tell us you are not capable, don't waste my time. If you need a baby passport picture or even kids picture do it at home and have the edited at Walgreens or Walmart they care more about their customers. The other clerk also didn't know what she was doing but she did try but it was weird after the 7th picture she was trying to help us wake the baby up and I was getting frustrated with us she was trying to blow on my son's face and that is when I told my husband we had to leave, that is a health concern people shouldn't be doing that to other people's babies. DERIDDER post office staff has terrible customer service and just don't care nor do they want to help, even if it their job. This was today 10/15/22 at 930 am if anyone in management cares. Wasn't able to complete my passport application unfortunately, this experience was frustrating and weird."

"UPDATE: The mail carrier drives a Jeep and states they cannot make it down my driveway. Whoever delivers on Cypress Church road, you've done this for the LAST time. If I can drive my 4 door sedan up and down my driveway, so can you. I will have you replaced before Christmas. My driveway is NOT impassable, you just choose not to drive it."

"Rouss street. Mailman wouldn’t deliver my $150 package because the dog was out on a chain. Kept the dog in all day today. He delivered other packages to my address but still no VERY EXPENSIVE PACKAGE or even a second notice. This is ridiculous and has happened multiple times, as well as my packages disappearing out of thin air before even reaching my house. Hire better mailmen because now I have to wait til Monday to hopefully get something that was supposed to be delivered yesterday. Can’t even track my package or schedule a redelivery"

"Today I had 2 packages that were out for delivery, but the carrier only delivered one of the packages. I track my packages all day specifically because I’ve had issues in the past with the carriers on my route screwing up. So, once the package that was delivered was retrieved from my mailbox, the status for the other package stated that a delivery was attempted (was home all day, no one knocked), and that the package was now labeled as Held at Post Office, At Customer Request. I never did a request to pickup this package. The carrier was just being lazy and didn’t want to get out of the vehicle to put it on my porch, and this says a lot about their character to rig up a request that I never consented to nor authorized. I never pick up my mail at the post office, because I try to minimize all face-to-face interaction with DeRidder postal workers as possible because some of them will make you go off!! Too many times these carriers have dropped the ball, and with us being in a small town like DeRidder, is no excuse. I don’t care if I have 20 boxes in one day to be delivered…your job is to deliver them, especially if they are listed as Out For Delivery, and not take them back to the post office because you’re lazy or incompetent!! The postal supervisor needs to start holding everyone accountable! They need to provide the same care and customer service that I’m sure their families get with their mail/packages."