The Center for Individual and Family Counseling

"This office is run horribly. Nobody answers the phones and when they do, they are rude. It takes over a week to get refills, they have sent me other people's prescriptions in the mail and they charge for non-visit refills. They generally all have a bad attitude. I'm done after being a patient for 2 years or so. I'm finding a new doctor."

"front office staff is so terrible.. I only go here because my dr switched his practice there.. my review is based entirely on the office staff alone."

"Rude and insensitive staff. If I’m there to see a psych I’m already not having a good time, try to be a LITTLE sensitive and compassionate. Receptionists have had an attitude with me many times and act like their or the doctors oversights are my fault and my responsibility. So glad my therapist left them, now to find a new doctor!!!"

"IF I COULD GIVE 0 STARS I WOULD. THE RUDEST OFFICE STAFF I HAVE EVER ENCOUNTERED. I DO NOT UNDERSTAND HOW THE DOCTORS CONTINUE TO KEEP THEM EMPLOYED. NEWSFLASH: THEY'RE ARE PLENTY OF PEOPLE OF PEOPLE THAT CAN DO THAT JOB THAT ARE GREAT AT PATIENT SERVICE. I AM AN EXPERIENCED MEDICAL FACILITY MANAGER, AND IT PAINS TO BE TREATED SO HORRIBLY. DO THEY REALIZE THAT THEY ARE DEALING WITH A PATIENT DEMOGRAPHIC THAT ARE DEALING WITH MENTAL DISORDERS, TRAUMA, DEPRESSION, ETC? WHEN YOU WORK IN SUCH ATMOSPHERE YOU MUST BE AWARE OF THE COMMUNITY YOU ARE SERVING. MANY OF THESE PATIENTS ARE ARRIVING UNDER STRESS, PANIC, PARANOIA AND ON TOP OF IT HAVE TO PAY USUALLY A GOOD AMOUNT OF MONEY. THEY COULD USE A BETTER SYSTEM OF COMMUNICATING WITH THEIR PATIENTS ABOUT APPOINTMENTS. I HAVE A FEW RUN INS WITH, I BELIEVE HER NAME IS BOBBY? I HAD TO SWITCH DOCTORS BECAUSE MY INSURANCE CHANGED AND I HAD TO SCHEDULE AN APPOINTMENT TO FILL OUT INTAKE PAPERWORK (EVEN THOUGH I AM WELL ESTABLISHED WITH ANOTHER MD THERE) ANYWAY, FAULT OF MY OWN I FORGOT ABOUT MY APPOINTMENT. TODAY WAS MY APPOINTMENT WITH MY NEW DOCTOR. SO I CALL AND SPEAK TO BOBBY(?) SHE SAYS, YOU MISSED YOUR PAPERWORK APT YOUR APPOINTMENT TODAY HAS BEEN ERASED AND CANCELED. I SAID TO HER, IT WOULD HAVE BEEN NICE IF YA'LL WOULD HAVE NOTIFIED ME, SHE SAID WE DON'T DO THAT. SO, I ASK IF I CAN RESCHEDULE. SHE SAID NOPE, YOU ARE NOT ALLOWED TO RESCHEDULE EVER AGAIN. SO I START TO LET HER KNOW MY FEELINGS, NICELY AND CALMLY TELL HER THAT I BELIEVE THEY RUN THEIR OFFICE VERY INEFFICIENTLY AND THAT I HAVE HAD MANY ISSUES WITH THEM AND THAT THIS IS RIDICULOUS AND VERY INCONVENIENT (I HAVE ALREADY TAKEN OFF OF WORK FOR THIS). I START TO TELL HER I NEED MY ALL OF MEDICAL RECORDS AND SHE HANGS UP ON ME!!!!!!! THEN, I START CALLING BACK, I SPEAK TO HER AND SHE SAYS I WAS BELLIGERENT AND I AM UNPROFESSIONAL BECAUSE I MISSED MY APPOINTMENT. I ASKED TO SPEAK TO A SUPERVISOR AND SHE HUNG UP ON ME AGAIN. SO I CALLED BACK. NO ANSWER. AND I CALL BACK AND CALL BACK AND CALL BACK AND CALL BACK NO ANSWER. AT THIS POINT, ALL I CARE ABOUT IS MY MEDICAL RECORDS, I CANNOT GET IN TOUCH WITH ANYONE IN THE OFFICE. LONG STORY SHORT....BEWARE OF THIS OFFICE!!!! I AM TRYING TO HEAL MY ANXIETY NOT MAKE IT WORSE."

"Professionals...all!"