Compass Counseling, LLC

"Cancelled an appointment and told them I would call back to reschedule, but never did. Received a bill for missing an appointment I never made or agreed to show up for. Compass Counseling would not remove the charge and now I'm having to fight it in collections."

"Well my daughter liked her councelor ok, but she missed one appointment because things happen so they charge an $85 penalty if you don't cancel 24 hours ahead . I guess I would not have minded the excessive charge but the older woman in the front that collects your payment on our first visit insisted that I pay this ridiculous co-pay of $120.00 when my insurance card clearly stated our co pay was $20. She was very insistent so to avoid a scene I paid the $120. Well several days later another employe called saying we had over paid. ( no kidding) So I told her no biggie just apply the excess amount to future visits. So the next visit, same old lady is taking payments She says it will be $120, (here we go again) I proceed to tell her no ma'am we actually have a balance from the first time you over charged. This time I ask her to please talk to the office manager so she goes and in fact confirms that we have a balance that should cover our copayment for the next several visits. I mention this experience because I understand mistakes happen, I did not get mad, or ugly or insist they refund my money immediately. I think that same consideration and understanding should be afforded to clients instead of an excessive charge of $85 out of pocket. I hope that $85 is worth the loss revenue of any future full fee payments that our visits would of earned, because there are way too many councelors in our area to tolerate this."

"If i could do less than 1 star I absolutely would! This place is a joke. The staff try to back parents into a corner, then talk down to them. They counselor refuses to speak to the parents and the ones responsible for his bill before the 3rd session. Im convinced my son has a better chance in an inpatient facility. For the sake of your kids, find somewhere else to take them."

"Kim Hebert is exceptional and intuitive, so compassionate and well versed in her field. She definitely stays abreast of most up to date information and techniques to assist her clients! Extremely pleased with therapy and progress. Very professional!!!"

"I normally give a place a few chances before leaving a bad review. Lazy staff couldn't look up who my coverage was through WITH my card... then had the audacity to call back and disregard I was driving on Nelson road to try to get my info again. New Horizons was able to look up my info with my card (lost my wallet that day). I'm sure there are good counselors there... but the one I saw (Lisa Brune), I saw due to autism and social issues causing depression. To begin with, while don't don't bother me, she doesn't tell you she has some in there, until you're already in there. She keeps them covered, but if the IDEA of dogs scares you, or you have allergies.... She spent most of HER time talking about the depression itself, and "how do I know you won't kill yourself", rather than giving me answers or counseling for what I was seeking. When I asked, or tried to bring the topic BACK to what I needed help with, I got a condescending "you interrupted me again", instead of understanding that I knew we had limited time and needed help to PREVENT me from being suicidal. I ended up leaving empty-handed, except with another condescending remark: "We can give it one more time, but you have to be willing for me to teach you. You shot my 3 ideas out the window already" - For suggestions that I spend 15 years already trying. I may try this place again in the future, but was put off by the disregard for my safety when driving... over the fact they didn't want to look up the carrier for my card."