Westside Clinics

"The Secretary is rude and very unprofessional. I listen to her handle concern parents over the phone an could not believe the disrespectful attitude. She needed to be reminded that she chose a job with the public. It was optional!!!!"

"We have been going there for 12 years, not overly satisfied, but never had to go very often, so we dealt with the lack of organization. Some doctors are very good, others don't care too much. Last experience decided me to go elsewhere: It took me at least 30 minutes just to make the appointment over the phone because the clerk could not find my child's file. We show up 20 minutes ahead of time as requested, waited for an hour in a close to empty waiting room, saw the doctor for 10 minutes. She did not check immunizations and if any update necessary, did not offer flu shot which is just available. Then, the clerk in charge of referrals was gone (because it doesn't matter that they dispose of your time, but don't mess with theirs!) The referrals we then were supposed to receive the next day were never called in. I called a day later to be told that it was not found, not filed, and would call me back. They called back while I was at work and could not answer, and no message was even left on voicemail. Now we have to play phone tags, I don't even know who to ask for. I was hoping that Oschner taking over would be an improvement, it is clearly worse. That's it for us, we are going somewhere else."

"Called yesterday to make an appointment. Told me 1045. Wife showed up and the appointment was never made. I called to make sure it was the same phone number. Spoke to a young lady and said that she doesn't know who I spoke with but I will direct you to my manager. Manager called me back, said she would try to fit my son in today. I told her it shouldn't try to fit him in today, it should be as soon as possible. I asked her to find out who I spoke with and that I could recognize her voice if needed, she then replied what would that accomplish. Verifying that I spoke to someone in that office, that's what it would accomplish. Manager was very apologetic toward me, I then told her my wife and child are the ones that need that apology and the she should go apologize face to face. The manager was upset that I was demanding. I'm sorry that your 3 second mistake is going to cost my wife 3 hours of her day, if not longer. NEVER GOING BACK TO WESTSIDE CLINIC!"

"Dr. Vigour is awesome! She is patient, and will answer any questions you may have. Love the front desk staff as well! Couldn't imagine taking my little girl anywhere else!"

"Great staff over here! Amazing service too!"