Ochsner Lafayette General Urgent Care - Sugar Mill Pond

"Nice and friendly staff treat you and little ones like their own, all of them! Alexis, MA and Kaci, NP are the best!"

"I agreed to see a PA last Saturday for head Congestion and agreed to be tested for covid which was negative no problem Next after exam the conversation was "according to the textbook " so when I asked about a shot was told Amoxcillin pills work better but it was up to me so I followed her advice well today I am still Congested ....next time I may feel more confident in requesting a Dr instead because her reference to a textbook made me feel her confidence on a seasoned resolution was wavering ..... otherwise the rest of the office was very efficient....next time I may request a Dr next time or ask how long the PA has been working and licensed"

"Nurse, doctor, and front desk receptionist were all very nice however I've been waiting since 9am for them to call my medicine into the pharmacy and they have failed to do so. I called around 12pm to see what was going on and the nurse said it would be called in "before they leave", it's now 5pm (they're closed) and CVS hasn't received a script! I told her I was in pain but I guess they had other things more important to tend to.... Edit: even worse.. the prescription was filled under my maiden name so when I would call the pharmacy it wasn't showing up"

"Don't falsely advertise a "skip the wait" service allowing patients to scheduled appointment times online if this is untrue & inaccurate. I even received an alert confirming my appointment time 30 minutes prior only to show up and be forced to wait an additional 2 hours (the same time given to walk-in patients). Your own advertisement says updates / notifications will be sent. This is highly inaccurate."

"We went at the busiest time of day (around 4:30-5) so I knew there’d be a wait. Other than the wait time the service was excellent. The nurses and receptionist were very helpful and kind even though they were super busy. They took the time to listen to what I was saying and seemed genuinely concerned about my wellbeing. Same for Dr. Sarika Gunda...even though she was very busy she took the time to do a thorough examination and spend time talking to me and answering all my and my husband’s questions. Everyone actually seemed to care about their patients. Something, in my experience, that isn’t very common for walk in clinics or even some regular doctor offices."