DoubleTree by Hilton Hotel New Orleans Airport

"Located on loud roadway, air conditioner was loud and didn't work with the thermostat. Was not welcomed as a Diamond member with an explanation of benefits nor an upgrade by the unkind receptionist with red hair. Parking was not explained either. Engineer came to room and was eager to assist but he suggested we move rooms. Later another engineer came and told us "that's how it is". Pool is closed and was not listed online as closed. Says temporarily closed on the gate but it's empty (no water) and looks permanently closed. Also, the rooms do not block out light even when the curtains are closed. Definitely will not return to this location."

"I travel for work often and decided to give this hotel a try. Not a good decision at all. The greeting consisted of a cookie with the room key. Went upstairs to a filthy bathtub that at this point, couldn’t be cleaned it needs resurfacing. Instead of resurfacing it they placed a shower mat down. This is an older hotel and needs to be updated. Bed linens were not the best and barely tucked. The TV is outdated and is not a smart TV. The room felt damp. Went to the bar to find a stressed out waiter with an attitude who looked overworked. I didn’t even eat. Will not return here."

"Overall the customer service was really good at the hotel. However the wear and tear on the hotel was various obvious. The hotel needs some serious renovations and deep cleaning. In addition, the hotel required a parking fee which didn't seem to be the case for other nearby hotels. Good location with lots of restaurants nearby. The shuttle worked well too and was very helpful to getting to the airport."

"Older property, clean and comfortable. I cannot recommend the resteraunt. My advise is to eat elsewhere. The parking is a challenge too, you cannot use the Hilton app room key feature to access parking. Defeats the purpose of contact less checking if you have to come in to get a key to access parking."

"Great hotel, good rooms, wonderful location, lots of parking. Didn’t get to try the breakfast. Didn’t use the shuttle. The front desk at check in was very quick, she gave me an unkind face and seemed like she was in a hurry but she may have been trying to get to something else. They were very kind at check out."