Labcorp 4704 Ambassador Caffery Parkway, Lafayette, LA 70508

"Singing in at Kiosk is easy and simple, front desk ladies are nice but the Phlebotomists.. specifically Nique is absolutely WONDERFUL and know what they're doing. I can imagine how much harder their job would be if parents have raised their kids in any kind of fear based kind of home. Luckily, our daughter trusts us and is very wise about people taking care of other people for a job. Our daughter is 3 and MANY people have gotten it wrong when drawing her blood, digging, repoking, taking long, arm turning purple.. but not once here! Not once! God Bless you guys and if God is for you, who can be against you? He will fight your battles, he will work it out for your good! Kudos! Team Ellie!"

"We sat for 45 min waiting to get a blood draw. NO ONE was called for the lab the entire time. As we waited the line grew and grew. Nothing posted that they were on lunch, no signs that no one was available to help, just silence. After our long wait someone finally showed up to work the reception area and got people moving. We were second on the list. An hour later we were seen and out the door. This is ridiculous. There really is no need. Post a sign that you are closed or out to lunch or ..."

"Not a good experience both times at this location for my daughter. This was her first blood draw (7yo) and she understandably was afraid. The techs comments made during my daughter's tears were unnecessary. The second visit I was handed a stool sample cup in a torn biohazard bag. I was given no information on what to do with the sample, how soon it needed to be returned, if it should be refrigerated, nothing. I noticed the bag had no identifying information on it, so took it upon myself to tape a sticky note with my daughter's information to it. Upon returning it, was asked if her name was on it. Really? There is no place on this bag for a patient to write any identification. All of this for later to be told another sample is needed because it was the wrong cup."

"Very Poor Customer Service. From the moment I walked in to register and have routine blood work Done I was treated as an inconvenience rather than a pt and fellow healthcare worker. (ER RN) Registration clerk/ phlebotomy Tech greeted me with a finger pointing to Labcorp Registration computer. As I was obtaining my insurance cards and license she announced that I needed to register— Duh! Once that task was done I was called promptly and asked for payment prior to services rendered. Payment completed and then brought to back , only after I had to ask the Tech if I needed to follow her. Once seated for blood draw I questioned what labs were being drawn today in which she stated I had to ask my doctor. I explained that in the past there has been labs missed and I had to come back and I was obtaining blood for two different Doctors. Once again flat response. Asking if she was manager or is if there was an office manager I could speak to was met with she was not the manager and there was not an office manager. I questioned her if she knew I was entitled to know what labs were being performed and she stated yes. Nothing changed! Leaving facility with anger and poor experience. For those that need labcorp service you really need to go elsewhere besides this location . Convenience was chosen versus pt service I will drive a little further next time to be treated As a pt and respectfully and not as a disruption of playing on phone and totally inconvenience to their Friday Afternoon."

"Ladies working the front desk told me I’d have to go across the street for my son to give his urine sample because his order was emailed to the facility across the street. They kept telling me “Well, we don’t have the order” as my son noticeably has to urinate. My son, as they were told, has a medical history of a kidney issue. The act of getting the order from the other facility or giving my son a specimen cup didn’t cross their minds. They just wanted to sit and talk and act like there was nothing they could do and send him across the street. They kept blaming the order being sent to wrong facility, fax machines being broken, and the order being “emailed” instead of faxed as to why they couldn’t get it from the other “LabCorp” facility. The date is 9/3/2021 and that was at approximately 3 pm. I’ve had bad customer service but this was embarrassing for my son especially when they finally gave him the cup and had to bring it out with because we were being told to go across the street. It was until I demanded they get the order that they even perked up and when I started calling the specialist who sent the original order. Suddenly, SOMEHOW, they got the order. I’d recommend elsewhere. I’m in the medical field and this was poor customer service and questionable ethics in my opinion"