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Kool Smiles Dentist
2001 Northwest Evangeline Thruway, Lafayette, Louisiana, United States
About the Kool Smiles Dentist
Kool Smiles Dentist is a leading dental institution located at 2001 Northwest Evangeline Thruway in Lafayette, Louisiana, United States. Our team of experienced dentists and staff are dedicated to providing high-quality oral health care for patients of all ages. From routine cleanings to more complex procedures, we offer a wide range of services to help you achieve a healthy and beautiful smile. Our modern facility is equipped with the latest technology to ensure that you receive the best possible care in a comfortable and welcoming environment. Trust Kool Smiles Dentist for all your dental needs and experience the difference in your smile today.
Photos of Kool Smiles Dentist
2001 NW Evangeline Thruway, Lafayette, LA 70501, United States
Opening hours of Kool Smiles Dentist
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 14:00
Sunday:
Day off
Reviews of Kool Smiles Dentist
"The Staff was unprofessional, or rude. One dental assistant brought us into a room just to get my son's weight, didn't ask any other medical questions, etc. And was complaining how he didn't want to go back out to the lobby/receptionist area & would lean against the wall complaining. Thankfully this was our first visit, and our last visit to Kool Smiles. And the only thing my son needed done was a checkup and a cleaning. Only 1 receptionist was very friendly & polite. And one of the dental assistants was polite and very friendly as well. The dentist, not so much. As this is a place for children, you'd think that they'd be "kid friendly", obviously not. Almost everyone acted as if they hated their job so much. But then again, this is in the ghetto."
"Have been going here for years,usually have no issues. Today,however,was very different! Had to wait an hour and a 1/2 before my 2 kids were called back. The lobby smelled like feet & urine. When we got to the back, some of the employees were dragging their feet like they had nothing to do, 2 of them spent like 5 minutes changing the setting on the A/C before sitting down at my kids stations. My son had his teeth cleaned & the dentist checked him & they totally forgot about my daughter. So we had to wait even longer because the hygentist worked on 2 other kids before realizing my daughter was still waiting. Very disappointing!"
"Giving four stars because there is always a long wait, yet, the service there is great. I have a 10 year old who use to have very high anxiety going to the dentist. We literally were turned away at two dentist following treatment because she would flip out, even on sedatives. Kool Smiles was a last resort and I have to say, the staff and dentist there have been a Godsend! My daughter has been going there for almost two years and we no longer have anxiety issues for dentist visits. She loves to go and now, always looks forward to seeing the dentist. I would have given five stars if not for the wait times even though we show up a little early and are never late for appointments. I don't mind the wait time being my child does so well now for visits and treatments."
"We had 3 appointments today. My 13 yr old daughter, my 9 yr old grandson & my 6 yr old granddaughter. I have no complaints with my daughter's visit, but my older daughter was there with her two children & she had a huge problem. They called my grandson's name 1st. When my daughter stood up they told her that she could not go to the back with an extra child. She had a choice to let my grandson, who is autistic, go to the back alone or leave her 6 yr old child alone in the front with strangers. You call this kid friendly? My grandson was already scared to be there & when they took him to the back, they nurse told him to go to the last room. She just left him to find the room on his own. When he spotted me he was so excited. He said, "MawMaw they said to go to the last room, but I don't know where that is." I made him stay with me until someone showed up to show him where to go. I was so glad that it was the room right next door to my daughter so I could try to watch both of them. My daughter was at the front desk crying & begging to go to the back and check on her son. When they finally let her go in the back, they told her that her daughter had to sit outside of the room because 2 children can't be in the same room at the same time. Once again I was going in and out of the room to help watch the children. You would think that we had been through enough, but there had to be ONE rude person in the back. She was not a nice person & had some very rude comments for my daughter. My daughter put her in her place & she kept her mouth shut for the rest of the visit. If this is how this place will be ran, then Kool Smiles will be losing 3 patients. I know more parents are telling us that they are looking for a new dentist because of the way this place is running. It's not the doctors, they are amazing. MOST of the staff is amazing. Get it together Kool Smiles or families will be walking away."
"Wait time is too long with an appointment. My daughter had a scheduled appointment for 2:00 pm, in which I had to check her out of school early on the first day back to school and at first there were only like about 2 other kids there (We got there 15 minutes early like they advise you to do cause of course if you don't, they will make you reschedule even if you are 2 minutes late). After about 15-20 minutes of waiting, within that time there were about 20+ kids in the waiting room to be seen all at the same time. I was getting tired of waiting and then just so happened to see about 6-8 employees walking in the door at about 2:00 pm, so of course no one was still called back until they were settled in. My question is, why schedule so many appointments at the same time and have your employees all go to lunch at the same time (mind you, walking in with food and everything) and also the place was like a wild out of control playground. Once we got to the back, the appointment went ok but this has to be improved."
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