Comfort Inn & Suites Port Arthur-Port Neches

"Well, the first time we stayed there it was ok. We stayed on the first floor. Not far from the front desk. The halls and lobby were pretty quiet and empty. The door to the room would not close properly. You had to basically slam the door shut for it to catch the door latch. The room was good,the bed is comfort and the TV and fridge worked ok. The bathroom is pretty out dated. It needs to be remodeled. Not the cleanest looking. There was rust on the bathroom hinges on the inside of the bathroom. The breakfast was ok and they have waffles in the shape of Texas. That stay was ok. Now foe the second time we stayed at this hotel they put us in the same room. That felt a little weird. Are there really no other rooms. I saw they had not fixed the door yet. The bathroom looked the same. The room was pretty much the same. The beds are still comfortable. Ok,the strange thing that happened there was at about 1AM someone opened my room door. I could not see them and had the door wide opened. I had woken up to watch YouTube about midnight because I could not sleep due to us going to be leaving early in the morning. We were supposed to leave at 6AM. I thought at first it was my niece or my brother in law. My niece said,she didn't have a key to the room. My brother in law was staying at his mom's house that Nigh. I just thought it was one of them. They said,no it was not them. The thing is the front desk guy and maybe girl were in the lobby. Who opened my door ,I don't know. They just stood at the door. I was like what is happening. They closed the door after 3 to 5 minutes. After my niece texted me back saying it was not her. I did get scared. I was thinking did the front desk guy do it because the girl was asleep on the sofa in he'd pajamas. He had a laptop on the table and he was in the lobby but back behind the front desk when we rushed out saying we wanted to check out. Either he let someone have a key to our room or he had opened that door. I never made a complaint. I was very scared. We got out of dodgr at about 1:30 Am to 2Am. We high tailed it out of that hotel. My sister and my child were in the same room with me sound asleep. I don't know who opened the door mindset and their plans or decision for opening our door but glad I was not sound asleep too. We left that city as fast as we could. That was my experience there. Make sure to use the extra locks on your door. You never know who may have a key or knows how to pop the lock to the room."

"The shower had mold in it the tv didn’t work nether did the fridge I had to stay because I had no way to get a different hotel and I paid for 2 nights and a cash deposit and the front desk guy charged me a extra 100 after I left then I came back a few weeks later and he charged me another 100 but gave me my cash deposit back so there was nothing wrong with the rooms after I left"

"Very noisy. Could hardly sleep due to outside traffic noise. It was like I had the windows wide open next to a very busy freeway. The inside lobby & halls were quiet enough, but once inside the room and trying to sleep, it was difficult. Rooms were clean. If I was able to sleep, I would have given it 4 stars. I've been in other hotels next to highly trafficked highways, but they were NEVER this noisy. If it is just this room by chance, avoid room 219 or bring ear plugs."

"I am very disappointed in this hotel. I went round and round with them and Priceline because I made an honest mistake and booked the hotel at the wrong location and they would not refund me back my money. They said it was Priceline to refund the money and Priceline said it was them to refund the money. Very disappointed. Horrible customer service."

"It's not the best or the cleanest around and the rooms need updating, but the service is what keeps me coming back to this hotel. I work in the oil and gas industry and have to oversee jobs in the Golden Triangle area and Nancy, the hotel manager"s sincere kindness and care makes the hotel's short comings acceptable."