MainStay Suites Port Arthur - Beaumont South

"I had to lower my review to 1 star. I needed to extend the room for one night but instead of extending at the current rate. They told me the rate went up almost $40 and that they had already put in the reservation. So I couldn't cancel it or they would charge me a fee. That's all that when I checked online. The room was available for the same rate (actually less) it was currently at. When I asked why he didn't just tell me to rebook online, I was informed that management doesn't allow them to. At the very least, you can't trust them."

"I stayed a month in this hotel on a business and the experience was great! Front desk staff were very cordial and promply responsive to needs. For the price it offers, this is nice place to stay if you are visiting Port Arthur. They try as much as possible to make your stay comfortable and memorable."

"This is a great place to stay. We travel all over spending most of the year in hotels. None are perfect. These people always try to accommodate and we have odd requests especially when it comes to checking in. Great staff up front and housekeeping. I get 4 to 5 rooms at each visit. It's always to same. Quite, clean rooms. overall, I'm very happy. We'll keep coming back."

"10 minutes of the refinery. Clean rooms, Absolutely excellent customer service. If you’re second guessing staying at the Main stay suites don’t. This was probably one of my best experiences staying in a hotel, and I have never felt so accommodated before. I simply cannot rant enough about how good of an experience this was. Absolutely appreciative of the staff, and had a truly wonderful experience. I will definitely be staying here again."

"I can honestly say that I have nothing but positive things to say about this place. I have been staying here almost 2 years and have always had great service from house keeping to front desk. It’s extended clean , safe and very welcoming. Every time I have a question or need something I can always go to Anup. He’s extremely helpful,professional and always goes above and beyond to help. I highly recommend this location if you are in the area"