La Quinta Inn & Suites by Wyndham Port Arthur

"Be sure to double check your room before you leave. Don’t accidentally leave something because you will not get it back if you do! (To Ray) I have called 13 times so if this is the first you are hearing about my gun belt and jeans that is sad. (Update) I have continued to call and this Ray person is never there. I have left numerous messages for her to call me and still haven’t received a response. The manager is a liar. I have screenshots of the numerous calls, I have placed over a weeks time."

"I Was told there were no rooms available with an empty parking lot so i knew something wasn’t right, it was suggested to me I go to a different hotel by front staff. Check availability in the parking lot, of course there is multiple styled rooms to rent. Go back inside, and then was told, oh your card is declined when she ran it. It’s a corporate card that was used the same day so asked if they could run it again I’m sure it’s working. They reached over to the front reader and bent the hell out of the card running it I can only assume to get it to not read.. at this point I’m getting pissed but holding it in. I ask them to stop bending the card and of course it goes through. I’ve never seen a hotel try to chase someone out over not wanting to build the order instead of having reservation."

"Booked a room here for business for a couple of weeks. Upon arriving the room was not as described. never checked in and Spoke to management to cancel the 2 week reservation. Was told we were good. No, refund given they charged my card and denied it ever happened nor would they return my call."

"We were very pleased with the hotel staff, the cleanliness and amenities in the room, and the breakfast is really good. The only reason for 4 stars overall is because the elevator made lots of creaking and screeching sounds. Hopefully this has been maintenanced since our stay a week ago."