SpringHill Suites by Marriott Lake Charles

"Easy in, easy out. Room was nice. Staff friendly. Forgot to take pictures. Breakfast options were waffles, scrambled eggs, bacon, fruit, cereals and such."

"Let me preface this by saying this was an error on my part. However, the staff GM(Tiffany) & assistant GM(Lisa) are unnecessarily rude. I accidentally booked my stay for the incorrect date. I was marked as a no show & charged. Usually if a mistake is made it is no big deal and someone will refund me(rarely is a mistake made). They refused & told me to “Be more responsible (Lisa) & that I “should’ve used a card that wouldn’t go through when booking” (Tiffany). If you know Marriott there are different membership levels I happen to be Titanium Elite (which is why if a mistake is made they will correct it with no issue). I stay with Marriott majority days out of the year & this hotel has left a terrible taste of the company for me. All in all, stay elsewhere! Many other hotels that have good genuine customer service, this isn’t one of them."

"The room was very dusty, sheets was itchy like no one slept in that room for a while, and front desk service definitely could be better. They have no type of customer service. There was no explanation to the hotel the man and woman who was at the front made it seem like it was an inconvenience when I was checking into the room and checking out. I've never received service like this at a Marriott till then. I know better for next to not come here. I gave it a two star because the breakfast and the ladies working the breakfast bar was beyond friendly and did such an amazing job with the dining area."

"This was a gorgeous facility with an excellent breakfast. Those nightstand lamps with the USB ports are a constant frustration. When you plug in your phones USB cord - it doesn't connect property so that you can charge. Then you end up having to move furniture to get to the electrical outlet behind the nightstand. The outlet only has plug in for 2 items. Their lamp and their clock. Where do you plug in your phone to charge since the lamp USB port doesn't work? The breakfast area had 4 TVs for morning viewing. But they were not on because they couldn't find the remotes! Huh? By the end of breakfast, they finally found a remote to manage the TVs. And for my 76 year old husband, who was the only person in the breakfast area at 6:30 am, they put all the TVs on cartoons. Really?"

"Spacious room, very nice layout, separate shower and toilet area, nice large long body mirror, and full dresser mirror, clean firm sofa and a microwave and fridge…everything about this most likely updated room on point. One small negative for me was I did find a hair in the wash cloth, however, I travel with my own so that might bother you. Now the hall way is another story, the smell made me nauseous, I wish they would install those automatic deodorizing spray, machines or something similar. Breakfast was fully stocked and loaded lol and the ladies did their best to make sure it stayed that way with an entire college bus load. Great job. This was my experience and I hope yours is just as nice! Enjoy your stay. Room 306"