Thorson Dentistry for Kids Metairie

"Everyone was so patient and calm with my son. It really helped to make the experience a positive one for him."

"Very calm, patient and understanding! The entire staff was welcoming and made our visit easy."

"I had high hopes this would be a fun and welcoming space and it was unfortunately the opposite. The office was very basic, no bright colors or use of the so called mirate theme. My daughter was struggling and it felt like the staff was burdened rather than working to make it a positive experience. Not a lack of kindness just more of a shrug off that it was typical for kids to be extremely distraught the first appointment."

"We were very disappointed with Thorson Dentistry in Metairie. This was my son’s first dental visit. He was 4. I notified the office that he has had a lot of trouble in the past with doctors appointments and haircuts and was receiving occupational therapy for sensory processing issues. When we got there, I noticed the waiting room was pretty plain. There were a few toys for kids and a TV. No bright colors or decorations on the walls to make it feel kid friendly. On the website, it is advertised with pirates and mermaids and there was nothing like that in the office. The hygienist came and got us and was somewhat friendly but definitely didn’t make my son feel calm or happy to be there. They brought him to do X-rays and he started crying hysterically when they tried to place the square things in his mouth. But they insisted that it had to be done. Another assistant came in and was very stern with him about why the X-rays needed to be done. Finally, they decided to skip the X-rays and did his cleaning. The hygienist didn’t explain to him about the instruments or let him play with some of the tools like I was expecting for his first visit. The hygienist was able to clean his teeth and helped him get a little more comfortable but wasn’t very bubbly when interacting with him. They tried once again with the X-rays and got stern with my son and even me about the importance of the X-rays. I definitely understand the importance of the X-rays but at this point the visit was so bad and we were so defeated. Dr. Thorson then came and saw my son and she was fantastic. She was VERY GOOD At communicating with him and made the exam fun. The office was very plain. No bright colors or pictures. I thought for a pediatric dental visit they would really focus on making the experience a positive one. For his first ever visit after experiencing trouble with other types of appointments, I was expecting the staff to ease him into the experience and just let him get comfortable with being at the dentist. Apart from Dr. Thorson, the staff did not make much of an effort to make my son more comfortable. Now, instead of a positive experience, my son is petrified to go back to the dentist This was June 2022 at the Metairie location"