Taco Bell,

105 East Bert Kouns Industrial Loop, Shreveport, LA 71106

"I visited this location at 105 E Bert Kouns on Saturday, March 2nd. While in the drive thru, the young lady that received my card for payment was on her phone and also closed the window while processing the order. She did not return until she gave both the food and card back. 2 days later, my debit card was used to place not one or two, but 7 DoorDash orders in Shreveport, I live 30 miles South of Shreveport and never use the service. I also never physically allowed my card to be used anywhere else. With my bank’s fraud department on the line, I drove back to the store. The shift manager was very helpful in trying to reach out to their GM…..who lied about where she was and what she was doing at the time. I explained that I was calling SPD to file the report. After they arrived, the GM (who was “out of town” arrived to yell that this isn’t how you conduct business, and that she allows ALL of her employees to be on their phones because they could be on social media or talking to their “little boos”) She was supposed to be reviewing camera footage from that day at the 11:00a to 3:00p time frame when she locks the doors (because her employee felt “accused”) and then came right out behind the offices without doing anything. When I mentioned that my card had been used initially, the employees got into a small huddle and a few actually clocked out and left. There wasn’t any form of dispute, disagreement, or apology, the GM told the shift manager that she would “send the cashier to jail when she reviewed the video”. Nothing was done and I’ll be contacting corporate in hopes of retrieving the footage to resolve this matter. DO NOT USE YOUR CARD AT THIS STORE. DO NOT USE YOUR CARD AT THIS STORE. DO NOT USE YOUR CARD AT THIS STORE."

"I've always enjoyed the food, and prices are lower than most other fast-food restaurants. However, getting the right order when getting it from the drive-thru window is always a gamble. They might get it right, they might not. It's 50/50."

"Service was incredibly horrible. I got my food for my family and I and the burrito was just full of sour-cream with 2 tortillas. I went up to the front and asked for it to be re-made and they completely ignored my needs and were incredibly rude. They threw the burrito and had the worst attitudes ever (including the manager). Needs better customer service ASAP."

"I just got home from ordering my food for take out and I got one tiny piece of chicken in my chicken chalupas yes you heard CHALUPAS not just one but both. If I wanted a lettuce wrap I would’ve ordered a lettuce wrap"

"Easy digital kiosk to order and great food. I have never tried the Dorito taco shell before but oh my Goodness it’s amazing. They followed our directions to the letter and we received all the food we ordered with the extras we requested."