Extended Stay America - Seattle - Southcenter 15635 West Valley Highway, Tukwila, WA 98188

"I traveled to Seattle, WA for work, and I often travel for work. I prefer staying at extended-stay hotels because I enjoy cooking and don't always want to eat out. I stayed at Extended Stay America - Seattle - Southcenter for just over two months. I expressed some dissatisfaction with the condition of my room and made a reservation for another room at the same hotel. The manager told me I could move to another room, but the housekeeper was absent that day, so I had to wait until the next day to get a new room. Six days later, after I inquired, a lady at the check-in desk gave me a new room. She made me a keycard for a different room and told me to take my time moving because the cleaning staff had left for the day. As I was packing to change rooms, some random people opened the door and came in; they saw me and left. Shortly after, a man started banging on the door as if he was going to break it down. I opened the door, and it was the manager, an intimidating guy who started yelling at me. I explained that his employee had rented me another room. He told me that the room I was in was listed as unoccupied and that he had rented it out. Then he left. I moved into the new room and was satisfied it was much better than the last one I was in. However, when I was talking to the lady who facilitated the move, she said (and I assume she did since she was typing as we spoke) she put a note flagging the room, saying that it wouldn't be available until the following day after it was cleaned. The next morning, the manager came banging on the door of my new room and told me I had to leave. He put me on the DNR (Do Not Rent) list. I know this because I tried to check into another extended stay, and the lady told me that I could never stay at an ESA again. I get that there was a misunderstanding, but I don't understand why I'm the one being punished for this hotel’s lack of communication. I get that the manager was likely embarrassed, and I’m sure that the people who rented a room that wasn’t ready or even available were upset. I don't know why the manager chose to be angry and to take his anger out on me. In addition to this troubling behavior, the hotel charged my card for $319, and I can only assume that I won't get my deposit back. I travel for work and stay in hotels/motels most of the year. I have stayed in hotels for extended periods. I stayed in a motel for over a year because the project I was working on and in charge of required me to be there often. Needless to say, I have spent probably half of my adult life living in hotels after leaving the service and I am in my 50’s now. I have never been asked to leave, lost a deposit, or been charged extra fees after leaving. While I would never choose to stay at Extended Stay America - Seattle - Southcenter again under the current conditions, I believe it is excessive for ESA management to steal my money and put me on a DNR list."

"The room was dingy and the stove didn’t work. My room smelled like a moldy basement. The bathroom towel rack was broken as well and I even had to clean bugs off the bathtub walls. The whole place needs an upgrade and the trash in the breezeways need to be taken out more than what they were doing. It’s just a very dirty place and the parking lot had a lot of people just hanging out in their cars smoking all the time. Lots of bums around there too. I would never stay at that location again."

"Definitely avoid this hotel. Easily one of my worst stays for decades. The price is affordable for certain, but everything else is really awful. It's depended on which room is, but mine was incredibly bad. It's the next to the front desk so the really LOUD conversations between the staffs and guests were always present even in the night, despite their request us to be quiet. Seems like they have a lady staff who loves to talks with guests really loudly, which is good for everybody but me who stays in the next door. The sound of something being lifted and dropped like a cardboard box has been constantly heard from morning till night. Some equipment are broken (e.g hair dryer) and lots of flies appear in my room so I have to buy many fly zappers. Maybe other room could be descent but mine is catastrophically bad. For that matter, the hotel staff has been ignoring my request to switch to another room, even when I don't mind pay extra money. It just sucks. Anyway, definitely avoid room 124. Avoid room 124. Avoid room 124. Avoid room 124."

"The check-in staff was great and very helpful but the rest of the hotel was not great. The room had a funky smell that even when opening the window wouldn't get better. We were told housekeeping was every 14 days. We were staying for 16 days, nobody showed up to clean our room on day 14, 15 or 16. When we needed to change our bed sheets or towels, they never had a full set. Don't be fooled by the website saying they have breakfast, they only have grab and go coffee and prepackaged muffins."