Advanced Heating & Cooling Inc 1211 Ivy Road, Bremerton, WA 98310

"Technician was professional and efficient, made an effort to repair our 25 year old system, but quickly advised on replacing given cost benefit. Wish he could have advised on options for replacement, rather than waiting another 3 weeks for a salesperson to advise."

"Jim the service technician was absolutely amazing. Last minute during the holiday season he provided us with an after hours diagnostics check that gave us peace of mind and a path forward for repair/ replacement. He was knowledgeable, professional, kind and efficient. Thank you Jim!!"

"I will never use these guys again. They came last Friday to look at my gas fireplace and gave me three options to fix, even though they did not test components. Technician removed the part to replace and left to get replacement, came back with wrong part. Left again to get correct part, came back again with wrong part, even though they had the original part to compare with. By now it is 6:30 PM on Friday so tech says he will get part Monday and complete the job. About 11:30 Monday the dispatch calls to tell me they will be here in 45 minutes. 2 hours later I call and they promise dispatch will call me back. 2 hours later, no call back so I call again. Same story. Tuesday I call to get update and they say dispatch will call me back. 2 hours later no call and we start over again. Third time I call they assure me part has been ordered and they will let me know. Wednesday we start over and after two attempts I actually spoke to dispatch who assured me the part was ordered and should be able to complete job Thursday. Thursday, no call from them. That afternoon I call and am promised they will call me back. Two hours later I call them again and am told part was ordered and should be here Friday. Friday, no word till 2:00 when I call them and am told dispatch will call back, but part shows in transit. 4:00 I call again and am told no part yet. It has now been a full week since they came to my home. Nothing has been fixed, and I have no idea when it will be. They still have my original part so I can not find one myself. NEVER NEVER NEVER ever use these guys."

"Friendly and professional on-call service for our 'on-the-blink' furnace two days ago. No current problems with furnace operation since then. And a complete review of the work was relayed at job's end. Will definitely rely on Advanced Heating and Cooling for any future furnace service. Special thanks to Toby too!"

"Being new to the area, we interviewed several companies before selecting Advanced Heating and Cooling as our maintenance and service provider. From initial contact, every representative of the company was most helpful and informative, highly transparent and even fit us into a schedule opening to advance our annual maintenance service. We can't say enough about our technician (Jim) who was knowledgeable, very thorough and took the time to answer our questions and explain things in terms we could understand (with helpful tips along the way). Moreover, Advanced Heating and Cooling was the cost competitive among the service providers! Taken together, we're glad we chose the team at ACH and give them 5 stars."