WSECU

"Incredibly happy that my family members encouraged me to bank at WSECU, after many issues with another bank who shall remain unnamed! My entire experience was wonderful, from start to finish. William was an absolute delight to work with on opening my account! I also contacted someone about setting up my online account and she walked me through everything quickly and professionally. It is so wonderful to be treated like a valued member, and not just an inconveniece like my old bank."

"We'll see if we work through it after which I'll adjust the rating - but in the current environment WSECU is so busy it's difficult to get a response back. Hold times are egregious and updating information for decisions is difficult and arbitrary. This is more of a global WSECU issue but this is my primary branch. Edit 1/14/2022 Sarah Hodgen stepped in to help me out with my application and my subsequent concerns with my loan. She's been a godsend. I can tell this is still an organization in a bit of a crisis of definition - are they a large bank purchasing large bank services from aggregate providers, or are they a small community bank, but the accountability, accessibility, responsiveness of Sarah have really helped me through my current challenges."

"Had an issue resolved over the phone, the staff at this place are so lovely and are extremely helpful!! I was on the phone with Nora and she was nothing but kind to me and went out of her way to solve issues I had. When I go into the building I also receive the most amazing help! Customer service here is above and beyond, I love this branch!"

"CAUTION--poor customer care. August 15 data error caused significant customer harm. Customers received multiple text alerts regarding fraud (from 2 a.m. to 4:30 a.m.). The website was down for maintenance; all branches are closed on Sunday so no human interaction was possible. It wasn't until late morning Sunday morning that a vague "error" message was posted to the website. Follow-up phone calls to identify the nature of the error were met with long (20+ minutes) wait times and equally vague responses. I am very disappointed in the lack of care. My confidence in the systems and management of this credit union has been severely shaken."

"This review has nothing to do with this branch but just WSECU in general. I loved this bank unti 2am when I start receiving text that I have transactions pending. I call the number and my god after about an hour of transfers I get to have the amazing challenge of talking to someone who can't speak a lick of English beside ummmhm and ok. She didn't understand me and hung up. Called back got the same person asked her not to hang up this time and to please just stop my card from being charged . She said ok and I just didn't get it. Did I really need to ask to not be hung up on to get help. After about another 40 minutes of trying to make her understand that fraud and theft are happening to cancel my card she finally understood why I was calling !!!!!!! Next I go back to bed finally thinking I can call and get more info in the morning as she suggested and boom more msgs coming in about transactions on my account. Card is still being used Just wow So yes you guessed it on the phone runaround again !!!!! Worst night ever WSECU used to be direct and English and informative . I loved banking with them. But if my account being taken and used and having to go through this at crazy hours in the morning is WSECU I don't want it . They did not make me feel safe that my card would be turned off etc nothing Just dissapointed greatly here . I expected much much more ."