Generations Credit Union

"Used their online service, didn't visit the physical location. However, when I have called them they have been very helpful."

"Working with them on my solar loan has been a nightmare. It took me months to even get a useable login to see my account on their website and they sent me NO information. All the information came from my solar installer. Their website has no features to allow me to change my payments or use my IRS solar refund to pay down my balance. When I email them for assistance, they tell me I need to call or come in. Since I work during their business hours it is difficult for me to get to their location downtown or wait long enough on the phone to actually talk to someone during my breaks. I wish they would sell my loan to a different servicer so I can actually pay it off. It seems like they make it harder to pay down the loan so they can make more off the interest. UPDATE: Generations Solar Loan services reached out to me and apparently since they updated their website at the end of April, I should now be able to pay down my loans from an external account. I have started the process of getting my external account verified and hope that the new feature works. I will update my rating here if it does because that would be a big improvement in the services they offer."

"The response less that a 5 star experience, well when my legal fees, and interest accrued on a bogus loan are refunded I will gladly update this review. Until then it stands! @Ross Garrett - Same exact thing happened to me for a solar install that never happened , now two years later I am still holding the bag and paying a loan for NOTHING! I never got the solar installed and am still in litigation with the installer , the CU never lifted a finger to help whatsoever!! I even wrote letters to the CU board with no response. Next stop State Attorney General Ross Garrett- Never do business with these people. They disbursed funds from a loan without my knowledge, then when it was done incorrectly they had no process for even filing a complaint with the bank. Spoke to multiple people in lending and would always ask for a case number or ticket # so that my complaints could be documented. They refuse to communicate in writing will only speak on the phone so nothing get documented."

"Do not use this company for your solar loan! We’ve had nothing but issues with them with and their customer service. We are trying to refinance our house and I have had to contact them through every step because they are not being communicative to our home loan company. I would never use them as a bank and I hate that I have a loan with them. If you need a solar loan and try and find another company do not use them"

"So many issues, I don't know where to start. We had issues with so many different elements of the credit union. First off, their online banking has issues and often doesn't work. It even has you agree to the terms of service EVERY time, but there are no terms listed on the page or even a link! Lol. The in-person banking isn't any better. There were multiple times we had an issue and they were supposed to send us various documents, only to never get them. It became a pattern that we would wait, call for help, and then have to go in anyway. We also had issues with the loan officer for autos pushing hard for us to go with a specific auto sales person at a specific dealership. The pressure was non-stop and we already had a dealer we were working with. It was frustrating and it honestly felt like the loan officer was just trying to get a kickback from the person they were promoting. Over the years, the customer service also got ruder and ruder, not to mention incompetent. There were consistently mistakes, people didn't know their policies and gave us different answers to questions, they were insanely slow, etc. All of this got so bad that we left and found another local credit union, even after being with Generations for many years. It was the best thing we ever did! We now have easy, reliable online banking, mobile deposit, better loan options, friendlier people, ATMs, and more. You can't get any of that at Generation's Credit Union. Do yourself and find another credit union. I'm glad we did!"