U.S. Bank Branch

"My husband and I entered the lobby on early afternoon of 1/22. There was one occupied window open. One closed window with the teller on the phone. Not one body behind several new accounts desks. After 20 minutes a gal appears from upstairs and sits at a closed teller window, (remaining closed), for about 10 minutes. Not once did anyone acknowledge the customers in the waiting lobby which now had 5 people in line, saying “someone will be with you shortly, etc.” not even a smile or a glance. When the gal from upstairs finally opened her window, we told her we’d like to open a new account. She said no one was available and we could come back tomorrow by appt. I asked her who we’d be seeing and she said “me”. I said, but you’re here now, with which she replied, “ but I can’t leave the window because we are too busy”. Well US bank…this is pretty sad. There just isn’t customer service at this branch location, downtown Olympia anymore. It’s as cold as ice in your branch. I miss my old Stayton Oregon branch. Hopefully someone will take my feelings seriously and make some improvements. The customers should always be greeted & acknowledged. —Cindy - Retired bank corporate Trainer"

"Never been to a bank that's too busy to transfer assets from a competitor to their bank or won't deal with anything below 220,000. This means you Marty. Do yourself a favor go to the Chase downtown, and see Michael Ruthorford. A gentleman, and a great finacial consultant."

"I went to this bank and tried to deposit a 3rd party check. I asked Yu Ma, if this was something I was able to do and she said, no. I called the corporate office and told them my circumstances and was told to go back and talk to the branch manager. I went back a few days later and again, had Yu Ma, who told me I needed to sign on the part of the check where is specifically says, "Do not write below this line." She then told me I would have to have my fiance fly here, from Spain, and bring her ID. I left again, confused. After a third attempt, I finally was able to talk to the branch manager, who said "I told Yu Ma to deposit the check, I don't understand why she sent you away multiple times. Everything looks good and we verified the funds." Either Yu doesn't speak English well, which I highly doubt, or she is making decisions for the bank on her own. Either way, you are losing a customer, as I will be moving my money to another bank."

"I've been with US Bank for 28yrs and until today, I've had no complaints with US Bank. Without warning, or consultation, they closed my high limit credit card account, apparently for lack of use. I have an excellent credit score. Closing the account took away my free checking. I'm leaving US Bank and going to WSECU."

"After using us bank as my bank for over 30 years, I am leaving and taking my buisness else where. I was given a 50$ parking ticket by a private parking enforcement in the US bank parking lot, at my own bank. The parking attendant flipped me off used vulgar language and when I reported this to the usbank branch they told me they didn't hire him personally and to have a nice day. Massive unprofessional behavior. You have lost a long term customer."