PetSmart 1295 Northwest 185th Avenue, Hillsboro, OR 97006

"Nice staff, but I feel like they should be more organized. Grabbed a toy and was told that they arent allowed to sell them since those were the donated ones. Understandable. So I then grabbed the same toy from a different bin after digging for the same one. Then was told that they were sent the Canada version of the toys (which they were unable to sell) and they were mixed in the bunch. It would have saved a lot of time, effort, and disappointment if the staff had taken out the Canada ones."

"I come here to get my cats their wet and dry food only. But every time I go (2x's per month) the customer service has always been great and the employees are always friendly. I'm sad though that they discontinued their treat trail program."

"Kat & Erica helped us so much with boarding our 2 babies. They came back happy and healthy after an extended stay in the pet hotel. They got individual playtime and stayed in a suite. Daily pictures helped us feel connected to them while we were away."

"Well we brought our puppy here to be groomed based on a previous decent experience at the store, Sam at the checkout was great! but we were not happy with the the experience with grooming. The cut was decent but our pets are like our kids right! We have been going to another Petsmart for grooming in California and loved the experience. Monica spoke to us about our appointment but had a cold personality with us, giving the benefit of the doubt we proceeded. On pick up we were told our puppy was ornery and difficult as you can imagine we were shocked to hear this as we have been told by our previous PetSmart location our puppy was wonderful and easy, the whole staffed loved our puppy. One girl said of our previous groomer “they probably didn’t tell you the truth” That was not an appropriate reply basically saying we were lying to them although she admitted there where no notes from the previous groomer of any poor behavior, as we all know our pets/animals know when someone is or isn’t nice, it’s more obvious our puppy was NOT comfortable with this groomer and most likely was not being handled in a caring manner. Although the cut was decent we could tell our puppy had a bad experience compared to her previous grooming at our other PetSmart location. Our puppy seemed down and took a while to normalize, she seemed depressed. I hope management contacts us as we will be contacting corporate. (Last review) This place is clean stocked well, the staff seemed nice as well. This is a smaller store but didn’t seem short of items to choose from. We will be using the pet hotel and will update accordingly, hopping all goes well."