The UPS Store

"Katrina at the front desk took the time to understand my unique parcel requirements due to an unusual situation and took the time and put extra effort to ensure my needs were met fully and expeditiously. Thank you UPS, and well done Katrina!"

"I own a firearms company and every time I send a package containing ammunition the package is ripped open, damaged (missing ammunition) or lost (currently 1k 9mm Handmade Rounds). I dropped the package off and tracking doesn't even say it left the building but is lost. UPS doesn't take it serious that ammunition was lost that can hurt people. The packages are wrapped 2 to 3 times to ensure that it is not easy to get into and they still find ways to rob me. I asked them to look into it as this is the 3rd time recently which is showing a pattern and I have not cashed the claim checks because they do not equal the value of the things lost and stolen. I will be seeing what legal avenues I can take as this is just horrible and the company UPS doesn't care."

"I love that I can pay to ship something, and get charged 3 dollars for 3 strips of tape. UPS deserves to be losing the money they're losing. Crooked jokes. Your reply is also an insult- it took 3 strips of tape to secure a package being shipped through your "service establishment." Fortunately, I had an empty box in my car, or else I would have been further charged, likely 10 dollars for a brand new box, despite it being a literal shipping hub- yeah, I'm sure your major losses are pieces of tape going on boxes you've been paid already to ship out. But yes, force your "expert shippers" to charge someone 1.99 for 3 strips of lazily applied tape, and then add a paragraph of circumlocution and outright falsehoods to anyone who raises issue with that. I have already solved the issue, by keeping tape with me, and not going to such a miserly and shady seeming store for my shipping needs. It also isn't located on a main road giving it artificially inflated rent prices that I have no empathy for, especially when the result is tape at a dollar a piece, but the sale is "buy 2, get 1 free!" I wish I could lower my rating."

"I went in to this location to drop off my cable equipment for return. There were two pieces of equipment. The manager said that the serial number on one of the pieces was no good and they couldn't take it. I went to my car and called the cable company. They looked up my account from one of the 3 different numbers on the piece of equipment and told me that there should be no reason why UPS wouldn't take it. I went back into the store with the cable company support member on the phone with me. She told me to ask the manager if she had tried all three sets of numbers. The manager said "no". The support member then asked "why not?" and the manager responded that she is only required to scan one of the numbers and it didn't work. The support member then asked them to try the other 2 numbers and how about that, my account came up. During the entire issue I never once heard an apology just excuses (for being lazy). One bad customer service issue is enough for me to not use this location ever again."