VINTAGE AT TACOMA 4023 South Lawrence Street, Tacoma, WA 98409

"Jesus' was awesome. He came the very next day. The lady in the office on the phone couldn't even give me an estimate of how long my wait would be. I asked days, weeks, months? She said yes it could be months."

"My floor covering is completed. Just want to report that the hole in the old floor covering was caused by an ever increasing hole in the floor underneath the old covering. No one looked at the hole in the floor at all. The new floor covering was installed on top of the old covering. So it is highly likely that this new covering may end up with a hole in it just like the old floor since the actual hole in the floor was never looked at. But for now, I am satisfied. I no longer have to worry about tripping on the floor covering---at least for now. Just wanted to report that it may once again become a problem in the future. If it does, I will be sure to report it. Also, some of the adhesive used to hold the new flooring in place got on my bathroom counter and will not come off. I've attached a photo."

"My mom has lived there for several years and it's gone further and further down hill. They are rat/mice infested and do nothing about it. In addition she's paying for "amenities" that aren't even available because others have vandalized or stolen equipment. Better management is sorely needed."

"I can honestly say that now there is new management things are starting to look good. Since we moved in, in 2021 our experience has sucked with this place. Unruly people, people threatening other people, the place looking disgusting, dogs using the elevator for a bathroom and owners not cleaning it up, unruly dogs besides their owners and me not wanting to leave my apartment. This place just gives me the shakes and I don’t feel safe here. The police are here all the time and when you don’t feel safe here and then the police are here, you just don’t feel safe. Then you have people sneaking in at night sleeping in the stairwells or the social room, or the craft room or bathrooms; it just doesn’t feel safe for me. I have high anxiety so with these things going on it sets my anxiety off. Hopefully, management can get this issue somewhat resolved. I think a security person at night is what this place needs."

"Feeling better about Vintage after new management took over. Maintenance issues being ignored or taking forever to be completed was an issue with previous management. After the last issue, when I was sent an email stating the work had been done but no one had even set foot inside my apartment, I sent an email directly to the office. The new manager Betty was great! She apologized on behalf of Vintage and promised someone would be at my door the next day. Jesus was prompt, efficient, courteous, and professional. I am pleased with my result. I’m hopeful that future requests will be dealt with in a similar manner."