Comfort Inn & Suites Downtown Tacoma

"Wonderful if your destination is the Tacoma Dome- literally located in the parking lot. It is older...but it is clean. It needs new toilet seats, and some refreshing...but is generally fine. The staff is polite and helpful. There is night security... since it is Tacoma. Again, clean and great location."

"Exceptional view, impeccable service. From check-in to check-out, every moment at this hotel was easy, and enjoyable. The view from our room was very pretty, and the staff went above and beyond to make our stay unforgettable. Highly recommend for a memorable getaway!"

"Attended the rave this past weekend and checked in to comfort in tacoma. After reading reviews I was skeptical about it but I had a great experience. Location is convenient all the staff was welcoming. Also They allow us to check in early definitely a plus."

"I want to preface this by saying I have worked at a hotel for about 2 years and was recently promoted to front desk manager. With that being said I had the previous knowledge of knowing you cannot book a hotel room more than 51 weeks in advance, and knowing Thunderdome is typically the first weekend of February, I went ahead and booked 4 rooms for Feb 1-5. I did this to get the cheapest rate possible, as rates are typically based on availability, i.e the more booked the hotel gets the more expensice the rates become. I booked these 1 king room, 1 two queen room, and 2 two double bed rooms on March 27, 2023. I didn't check on the reservation until about two weeks about ago. I went into my email to check the total of our stay, so I could let my group know what everyone owed for their part, when I did this I saw I had two separate confirmation emails. One from 3/27/23 and one from 4/4/2023, just a week later. The second confirmation says that one of my rooms with 2 double beds was changed to a room with 2 queen beds. Now, I wouldn't have had an issue with the upgrade, if it hadn't doubled the rate. The original two queen rooms was $129-154 for the nightly rate. This newly updated two queen room was $135, $314, $314, $122. Now why would we pay double the price for the same room type for the same amount of days, at the same hotel? So naturally, last Monday, I called the Comfort Inn, explained my concerns, to be told they didn't make the change so I would have to call Choice Hotels Customer Service. Tuesday, I called Choice Hotels CS, again explained my concerns, was escalated to a Manger, and was told they could not manually change the rate on their end, and I would have to call the General Manger of the hotel. Wednesday, I call the hotel, to be rudely told the manager wasn't in, but would be in Saturday from 8-4. I call Saturday (yesterday) at Noon, and was again, rudely, told the manager had gone home sick, but would likely be in the next day. By this point, I have become quite frustrated with the situation, and only have a couple days to make changes to my booking, so I called Choice Hotels, again. I spoke with a manager, who opened a case for me about the issue, told me he could see that the change was made to the reservation at the hotel level, and due to that he was adding a note to the case stating the GM had to match the rate to my original two queen room. I called back today, asking for the manager. I was told they were almost done with a meeting, so I asked to have the manager call when done with said meeting. Over an hour later, I call back, to be told the manager said they didn't feel the need to return my call, and to have the Front Desk agent to tell me, they won't be changing my rate due to it being an event weekend. I would've been understanding had I made the change myself, however I did not. I explained what the Choice Hotels manager said and that I had a case # to discuss with the manager. They told me no, to speaking with a manager 3 more times before I hung up. My boyfriend called trying to get through to a manager, and he was not only told no, but was also hung up on. About 30 minutes, the front desk manager called me, and informed me that they canceled my all 4 of my rooms, because they didn't want to deal with me. When I explained, I didn't want that, and i was calling about the rate discrepancy, she told me it was already done, and then proceeded to tell me there were never any changes made to my reservation. However the 2 confirmation emails, the additional $500 that appeared on my bill when the change was made, and the Case I opened with Choice Hotels says otherwise. She responded with, well none of that matters, because you're not staying here. We were disappointed in the property last year, as the bath rubs were rusty, the rooms weren't super clean, the elevators kept breaking because they would let people use the stairs, and half of the parking garage was not accessible. Decided to give it another shot, but learned a lesson, won't be staying here ever again."

"The shower was full of dirt and rust, smelled like must and mildew... Dare I say it - sweaty men? It was thoroughly repulsive. For $400 to get two nights I could have gone anywhere else in Tacoma, but unfortunately chose this hotel for its convenience to the Tacoma dome. I would not repeat or recommend. Outlets that didn't work - extension cables hanging out of cut out holes in the walls, microwaves that aren't even plugged in because the cable isn't long enough, no outlets near the bed, and puddles of condensation near the windows. Idk that this hotel has a fix... It should likely be bulldozed. As it is... I wouldn't pay to stay here."