Holiday Inn Express & Suites 8601 South Hosmer Street, Tacoma, WA 98444

"I’ve been an IHG member for many years as Diamond Elite member. Currently I’m now a Platinum member. I was charged an expensive rate for an extra stay. $128 Thursday, $180 Friday and charged $247-259 + taxes. Stated I would receive a refund $67 or 10k points. Until now, I have received neither, nor have I received a receipt asked for over phone and via email four times. In addition, I worked 16hr days at a local pickleball tournament, the room keys went inop for a third time, and this time after work approximately 10-11pm. My keys were not packed near my phone or other cards as warned, but still not allowing access. I went down stairs to get rekeyed, and let the front desk know. I patiently waited and he said I have other customers I have to check-in, the other customers stated I could go ahead, and he still made me wait for one. Extremely rude. The 2nd customer stated can you please take him first…and he finally rekeyed my room. Consider staying down the street closer to the Galleria. 5 minute drive away for better service and a better location. I know I will next time."

"I was warned by my work group after arriving that this was a sketchy part of town. That being said, I thought this was a pretty good hotel. The pool area was nice. Just a heads up that if you get a King Suite you are in for a room 3x bigger than other hotel rooms with a full kitchen. I was blown away at how big it was! Free breakfast and easy access to I-5. There is a lot of exterior noise, so this might not be a great hotel for light sleepers. Front desk was very helpful whenever I had a question or need. I had no problems with smash and grabs or getting my car stolen, hopefully it is a good place for you to stay as well. Access in and out can be tricky as well since the entrance is right in front of a street light."

"I was worried after booking initially because of the reviews. However, after staying my family and I had a wonderful time. The staff was helpful and friendly. Breakfast was good (for a hotel breakfast). The pool was clean. I was even able to get my requests accommodated. I genuinely think all the bad reviews are for the Holiday Inn that’s across the street."

"I really enjoyed the stay here. Service was outstanding from the moment I walked in the door. The room layout was perfect - wanted to use it as an apartment! Some minor wear & tear in the bathroom. Neighborhood isn’t great but if you know how to operate in today’s west coast urban environment then you’ll be just fine."

"I can’t explain the amazing experience we had during our stay. The manager Daniel was so accommodating and helpful throughout our whole stay. I would recommend this place to anyone who is looking for a friendly and clean environment. Everyone was so nice. Great place! Worth it!"