Heatherstone Apartments

"Worse place to live in Parkland. Drive bys, shootings, thefts are constantly going on there."

"We lived there since 2019 when we moved in the unit was not cleaned or painted the carpets were nasty and should have been replaced we had to clean the unit and shampoo the carpets multiple times it was gross. They claim there is no smoking weed or cigs on site yet anytime I walked outside all I smell is weed and getting contact high just walking down my stairs and they didn’t enforce no smoking. The maintenance is just awful we had our dryer break and had to wait almost 2 months before it was fixed and when you have 3 kids that’s not ok, also our dishwasher crashed as well waited almost 2 months before that was even looked at. It should not take that long to fix something for your residents. Also management is changing every few months and sometimes you can’t even get a hold of anyone in the office. We were in a situation where we had to find a place quick and we settled with this place worse decision we ever made. The neighborhood also is awful but that isn’t in their control but overall I would not recommend living here."

"Honestly if I could give a 0 I would. Denise has been very unpleasant. She does not care about the residents. My first encounter with her was when my car was stolen, I called and asked if she could review the camera's & she told me that, that wasn't a priority, she had other things to focus on. Even proceeded to ask me if my car might have just gotten towed. First off there was broken glass in the parking spot where my car was, and I keep up with my bills! I am a hardworking woman and mother. She completely disrespected me. Didn't even call back at a later date after she "had time", so cameras were never reviewed obviously. I don't see how someone can work for an apartment complex and not care about the residents that live there. We're the reason you even have a job. We pay all this money, and, in this situation, you see for some people it's just all about the money. All I was asking was to be treated how she would want to be treated if the shoe was on the other foot. The second encounter with Denise was regarding my package. A parcel key was left in my mailbox that didn't work and she immediately said there was nothing she could do. I asked her if she could at least talk with the mail person and inform them of the issue so I can retrieve my package. She sounded like she didn't even want to do that. So, I called USPS to try to get some help that way. Ashley ended up calling me to inform that she spoke with the mail person and retrieved my packages that she will hold in the office for me until I get off work. I am grateful that Ashley called me back to resolve my issue, she was very friendly and sounded eager to help whereas talking to Denise it sounds like she doesn't even like her job."

"I have lived at Heatherstone for 9 months and have enjoyed living here. The office is always there to answer any questions I have and help me with issues I have. Other than the laundry room having very few working washers and dryers and random people parking in my parking spot I have enjoyed my time here. I love my 1 bedroom it fits me perfectly."

"I’ve lived here since March, WORST decision I’ve ever made. Sure the managers of the complex are nice, but you will be dealing with crackheads, car break ins, loud neighbors, and trash as far as the eyes can see. I’ve had my car broken into 2+ times since living here. If rent is going to be so outrageous they need to build better gates or start actually doing back ground checks. Please avoid at all costs."