Rockwood Terrace Apartments

"Rockwood Terrace Apartments now have a manager and maintenance team that care. My mother lives there and loves it. On any given day you will see the manager and maintenance walking around the property picking up trash as well fixing damage or broken items last week the manager was power washing the garbage areas how many people can say their manager actually leaves the office to get their hands dirty not many including my manager while the maintenance guy was walking around the property replacing screens on the window. They have also enforced parking which makes the property look a lot cleaner yes it sucks I have to park on the street to visit my mom but hey the parking should be made open to resident who live there.. My only suggestion would be to make sure the office has a bathroom. I see the manager walking to the gas station to use the bathroom quite a few times a day and today its raining hard and she soaked :-)"

"I've been here for 4 years. Even through management turn over, and management company switch. Things to remember... management and maintainence are not residents. No 24 hour emergency with fast response. This is considered a low income property. With that some things are not priority (like top of the line appliances). The management team is doing their best to upgrade the property a little at a time, but it takes cooperation from tenants and funding to do so. If you truly have had a bad experience, did you inform management before placing it on social media, and if so was it addressed or not. I believe this is a nice place to live. I have not had any issues that could not be taken care of by management in realistic timelines. Granted none of my major appliances have died, and no plumbing emergencies either, but that is not to say that this team won't do their best to keep their tenants cared for. Recently the rent has gone up across the entire property, removing the tenure status for some residents. This allowed our management team to adress the roof and gutters, crawl spaces and structural integrity of these older buildings and make repairs. Remember you get what you pay for. I hope you will consider this place when looking for housing. It has served myself and my daughter, and now my husband well."

"Rockwood Terrace was purchased in November 2018, and taken over by Guardian Real Estate. The company is committed to changing the errors of the past management and making Rockwood Terrace a nice place to live. Please overlook the past reviews and give the apartments a chance. **EDIT** Well, I wanted to just delete my review I had previously posted before, but apparently I can't. I was mistaken and wanted to retract my review. If you can't say anything nice, don't say anything at all. From my personal experience, I would stay away. I don't think anything will actually change under current management."

"This is the worst place in the world I have ever lived. They allow elderly tenants to walk into other units unannounced break things and don't do anything about it the police have been notified there is a case going and yet she still comes into my apartment frequently. Nothing is being done about it and nothing has been done about it and now I'm very angry. My laptop has been broken and to whose expense but my own because the management in this apartment complex refuses to do anything about it. I would love for somebody at the corporate level to call me and discussed this."

"I have lived here for four years and I would not recommend ever living here if u have any where else to live. A tent would be better on the side of the road. Lisa Merchant, The manager here does NOT follow any of the rules. She will lie about anything she has to to get u to move in here and give her your money. Nothing ever gets repaired here. I had a broken water heater for six months before it maintenance spent another six weeks telling me he had ordered it. By the time it was installed correctly it had been more like eight months. When he finally brought me one that worked it was larger then the one i had so he moved it from the kitchen into the hall closet. He left two holes in the hall wall and a great big hole in my kitchen that to this day has still not been repaired. Lisa Merchant also does six month checks on the apts and writes down all the issue but they are never dealt w. Have had a fan above my stove that has no working fan on it and has not had one in the four years i have lived here. Lisa is very often not available or in the office and she answers calls only from ppl she wants to talk to. There are a dozen or more ppl living here that do crack or meth or similar other drugs that she will not deal w. Parking is a mess and no matter what Lisa Merchant promises u, there will always be someone parked in your parking space and she wont do anything about it. Basically the words SLUM LORD come to mind when discussing the landlord here. If u are planning on moving try anywhere else but here first!!!! This is one of the worst apt complexes I have ever lived in. Oh, and i forgot to mention all the THEFT that goes on here and the frequent visits from the POLICE, as they are always here looking for one druggy or another."