Pottery Barn 9619 Southwest Washington Square Road, Tigard, OR 97223

"We researched a specific mattress we wanted, Leesa sapira hybrid, and searched for a store in the area we could find it. We called Pottery Barn in Tigard and asked specifically if they had that particular mattress and we were told that they had a floor model we could sit on and check out. We drove one hour each way and when we got to the store one staff member testily told us she was busy and didn't have time to help us. Another staff member heard her and stepped in to ask if she could help. I showed her the specific mattress on my phone and she took me to the only Leesa mattress in the store, which was not the one we asked about. Obviously the staff is poorly educated on selling mattresses and wasted two hours of our driving time."

"I went there with my roommates to look at what they had. We sat on a couch they had for a minute or two and talked about the furniture we were interested in before moving on. One of their employees (an old, blond lady) ask if we needed help, I replied "no we're just looking." And before I could say anything else we were told to leave immediately because it was "not a hang out area." There were no signs indicating we were not allowed to try the furniture nor was there any warning of such. I found it very rude and inconsiderate that we were kick out with no valid reason. Considering that we were potentially going to invest in their furniture."

"I went in about a week ago & was completely ignored by 3 employees while they carried on their personal conversation. The store wasn't busy & I didn't hear them greet or offer assistance to any customer. So I took pictures of things I liked & found similar items online for better prices."

"I felt very unwelcome at this store. There was a tall blonde woman who was not friendly at all. In fact she ‘blew’ me off like I was not worth her time. (Maybe because of the way I was dressed?!) I went in there with the intention of purchasing a large 10 seat dining set...just wanted to see it in person first. Instead I left and purchased online. If they work on commission she just missed out on a huge sale. I will not be going into this store again."